Social Media Management - YouTube Connection Issues
Identified - We're currently experiencing issues with YouTube channel connections and functions.

Our Engineering team is investigating the issue. We will provide updates as they become available.
Oct 08, 2026 - 13:50 UTC
Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Degraded Performance
Platform Operational
Publish Degraded Performance
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

Measure dashboards are not loading
Resolved - The issue has now been resolved. Thank you for your patience.
Oct 8, 19:58 UTC
Monitoring - Our teams identified and released a fix for the underlying issue, dashboard functionality is restored now and we are monitoring the situation.
Oct 8, 10:20 UTC
Investigating - We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.

Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.

We will provide further updates as more information becomes available.
Oct 8, 09:55 UTC

Oct 7, 2026

Consumer Research - Query Backfill and Live Mention Indexing Delays
Resolved - This incident has been resolved.
Oct 7, 22:23 UTC
Monitoring - Our team has identified the source of the processing delays and has implemented changes to resolve the issue.

We are continuing to monitor the system to ensure processing returns to normal.

We’ll provide a further update as soon as more information is available.
Oct 5, 20:13 UTC
Investigating - We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.
Oct 5, 19:54 UTC

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Consumer Research: Query backfill and live mention indexing delays
Resolved - This incident has been resolved.
Oct 5, 16:15 UTC
Monitoring - Our team has identified the source of the processing delays and has implemented changes to resolve the issue.

We are continuing to monitor the system to ensure processing returns to normal.

We’ll provide a further update as soon as more information is available.

We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Oct 2, 15:49 UTC
Investigating - We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing.

This issue has been escalated to our Product Engineers who are investigating this issue.

We apologise for any inconvenience or disruption this issue causes.
Oct 2, 03:54 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Consumer Research - Intermittent Issue with Results Not Loading
Resolved - This issue has now been resolved.
Sep 29, 08:33 UTC
Update - We are continuing to monitor for any further issues.
Sep 21, 15:48 UTC
Update - We are continuing to monitor for any further issues.
Sep 14, 15:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 22:34 UTC
Investigating - We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Sep 9, 17:12 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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