Brandwatch Status

YouTube Data Flow Interruption

Investigating - We’d like to inform you that we’ve identified an interruption in the flow of YouTube data. This situation has arisen due to some rate limiting issues on the data-provider-side that they’re currently addressing. Please rest assured that we are actively working on getting it resolved with our partner.

We know how important it is for you to have access to all your data smoothly, and we’re really sorry for any trouble this might have caused. We’re keeping a close eye on things and working hard to get everything back to normal as soon as possible.

Thanks for your patience and support. If you have any questions or concerns, please feel free to get in touch with our Support team.
Apr 02, 2024 - 12:06 UTC

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2024

Consumer Research - Explore mode currently not functioning correctly

Resolved - This incident has been resolved.
Apr 25, 10:58 UTC

Investigating - Viewing a Query in Explore mode is currently returning no results.

Our Engineers are currently investigating the issue.
Apr 25, 10:39 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

Scheduled maintenance for Influence

Completed - The scheduled maintenance has been completed.
Apr 21, 15:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:52 UTC

Scheduled - We will perform scheduled maintenance in Influence on April 21st, 2024 between 6AM and 7AM UTC
(8AM - 9AM CEST, 4PM - 5PM AEST)

This is to continue necessary database maintenance to ensure continued stability.
Please be aware that during this service window the Influence product may become unavailable to users for short periods of time.
This will not affect data indexing, nor will stored data be affected.

No other Brandwatch products will be affected.

We apologize for any inconvenience this may cause.
Apr 16, 14:53 UTC

Apr 20, 2024

Scheduled Maintenance for Brandwatch Products

Completed - The scheduled maintenance has been completed.
Apr 20, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 UTC

Scheduled - We will perform scheduled maintenance on April 20, 2024, 6.00-8.00 UTC
(4PM - 6PM AEDT / 2AM - 4AM ET / 9AM - 11AM CEST)

This is for necessary system updates to enhance product experience and improve customer services.

Please be aware that during parts of this service window all Brandwatch products will be unavailable.
We advice that all data indexing will be uninterrupted during this service window.

Please note that all content scheduling will be uninterrupted during this service window.
Content creation, content engagement, and reports will be unavailable during parts of this service window.

Users may experience their active session in Brandwatch products being ended during this service window.

This requires the user to log in to the product again, after the service window has ended.

We apologize for any inconvenience this may cause.
Apr 15, 15:06 UTC

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Historical News Coverage

Resolved - We’re pleased to inform you that the issue affecting the availability of News data within Consumer Research has been successfully resolved. Our team has diligently worked to enhance our historical news coverage, and we’re happy to report that data flow and indexing are back to normal.

You can now expect timely access to comprehensive News mentions within your data set, without any delays.

As always, your feedback is invaluable to us. If you encounter any further issues or have any concerns, please don’t hesitate to reach out to our Support team.

We’re here to assist you every step of the way.
Apr 18, 17:06 UTC

Update - We are continuing to work on a fix for this issue.
Apr 18, 13:56 UTC

Identified - Ongoing - We want to keep you informed about ongoing efforts to enhance our historical news coverage. As part of this process, there may be some delays in the availability of News data within your Consumer Research data set.

Please note: This will not impact Twitter/X, Reddit, Tumblr, Custom data uploads, Facebook, or Instagram.

These delays are due to the implementation of improvements aimed at enriching our news coverage. While we work diligently to complete this process, News mentions may be delayed by up to 48 hours.

Your feedback is crucial to us. If you continue to notice missing mentions beyond this timeframe, please reach out to our Support team. We’ll investigate further to ensure you receive the comprehensive data you rely on.

The process to enhance our historical news coverage is continuing and our engineers are working to minimise the delays to News data whilst this process is underway.

Thank you for your understanding and patience as we strive to enhance your experience.
Apr 18, 09:59 UTC

Investigating - We want to keep you informed about ongoing efforts to enhance our historical news coverage. As part of this process, there may be some delays in the availability of data within your Consumer Research data set.

Please note: This will not impact Twitter/X, Reddit, Tumblr, Custom data uploads, Facebook, or Instagram.

These delays are due to the implementation of improvements aimed at enriching our news coverage. While we work diligently to complete this process, you may experience missing mentions in your dashboard for up to 48 hours.

Your feedback is crucial to us. If you continue to notice missing mentions beyond this timeframe, please reach out to our Support team. We'll investigate further to ensure you receive the comprehensive data you rely on.

Thank you for your understanding and patience as we strive to enhance your experience.
Apr 12, 15:57 UTC

Apr 17, 2024

Query backfills and ongoing data collection is delayed

Resolved - The backfill incident has been resolved. Thank you for your patience.
Apr 17, 19:35 UTC

Monitoring - Real-time data is no longer delayed. Some users may still have some delayed backfills, our Engineering team is monitoring the situation closely.
Apr 17, 18:40 UTC

Investigating - Investigation Underway - Our Engineering team is currently prioritising an urgent investigation into an issue causing delays in both the collection of ongoing data and the backfilling of new and edited queries.
Apr 17, 14:06 UTC

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Consumer Research: Social Panel Demographics currently unavailable

Resolved - The incident with Social Panels has been resolved, and are fully operational once again. Thank you for your patience while we worked to resolve this issue.
Apr 15, 13:47 UTC

Identified - Demographics data is currently unavailable in Social Panels. Our Engineers have identified the cause and are working on a resolution.

We apologise for the inconvenience this causes and we thank you for your patience while we work to resolve this issue!
Apr 15, 00:22 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

No incidents reported.