Consumer Research - Intermittent Issue with Results Not Loading
Update - We are continuing to monitor for any further issues.
Sep 14, 2026 - 15:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 09, 2026 - 22:34 UTC
Investigating - We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Sep 09, 2026 - 17:12 UTC
Consumer Intelligence Degraded Performance
Consumer Research Application Degraded Performance
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Publish - Facebook publishing fails
Resolved - The incident has been resolved and Facebook publishing is back to working.
Sep 16, 10:27 UTC
Identified - Our Engineering team has successfully reproduced the issue affecting publishing to Facebook and is continuing to investigate the underlying cause.

Initial findings indicate that the issue may be related to image handling during the publishing process. The team is actively investigating this to confirm the root cause and determine the appropriate resolution.

We will provide a further update as soon as more information is available.

We apologise for the continued disruption and appreciate your patience while we work to resolve this.
Sep 16, 08:03 UTC
Investigating - We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network.

At this time the issue appears to impact only Facebook channels.

This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Sep 15, 16:32 UTC
Publish - LinkedIn posts fails to publish
Resolved - The incident has been resolved and Linked publishing is back to normal.
Sep 16, 09:31 UTC
Identified - Our Engineering team has identified the cause of the issue affecting publishing to LinkedIn and has prepared a fix.

The team is currently working through the final steps required before the fix can be released. Customers may continue to experience publishing failures in the meantime.

We will provide a further update once the fix has been deployed and we are able to confirm recovery.

We apologise for the continued disruption and appreciate your patience.
Sep 16, 08:04 UTC
Investigating - We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network.

At this time the issue appears to impact only LinkedIn channels.

This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Sep 15, 22:10 UTC

Sep 15, 2026

Sep 14, 2026

Unresolved incident: Consumer Research - Intermittent Issue with Results Not Loading.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Consumer Research - Issue Connecting LinkedIn Accounts
Resolved - This incident has been resolved.
Sep 11, 18:01 UTC
Investigating - We're currently experiencing an issue connecting LinkedIn accounts, and our Engineering team is investigating the cause.
Sep 11, 16:55 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Consumer Research - Intermittent Issue with Results Not Loading
Resolved - Thank you for your patience. This issue is now resolved.
Sep 9, 15:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 10:46 UTC
Investigating - We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Sep 8, 22:15 UTC

Sep 8, 2026

Measure Dashboard Loading Issues
Resolved - The issue affecting Measure dashboards has now been fully resolved.

Our teams identified and addressed the underlying issue, and dashboard functionality has since been restored. Following additional monitoring and validation, we can confirm that services are operating as expected and users should now be able to access and load their dashboards normally.

We will continue to monitor the service to ensure ongoing stability.

We apologise for the disruption this may have caused and thank you for your patience while our teams worked to resolve the issue.
Sep 8, 13:48 UTC
Investigating - We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.

Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.

We will provide further updates as more information becomes available.
Sep 8, 10:34 UTC
Consumer Research - Query Backfill and Real-time data delay
Resolved - This issue has now been resolved.

Many thanks for your patience while our team was looking into this.
Sep 8, 10:41 UTC
Update - We are continuing to work on a fix for this issue.
Sep 8, 10:41 UTC
Identified - We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching.

No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates.

Thank you for your patience.
Sep 4, 19:45 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Consumer Research - Query Backfill delays
Resolved - This incident has been resolved.
Sep 4, 08:44 UTC
Investigating - We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms.

This issue has been escalated to our Product Engineers who are investigating the issue.

We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.
Sep 4, 04:40 UTC

Sep 3, 2026

Consumer Research - Query Backfill Delays
Resolved - This incident has been resolved.
Sep 3, 16:07 UTC
Investigating - We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Sep 3, 15:21 UTC
Consumer Research/Listen - Delays to incoming realtime mentions
Resolved - This incident has now been resolved.

Many thanks for your patience whilst we were working on this.
Sep 3, 12:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 12:16 UTC
Identified - We’re currently experiencing a delay in incoming data to Brandwatch Consumer Research. Our team is investigating the issue and working to restore normal data flow as quickly as possible.

We’ll provide a further update once we have more information. Thank you for your patience and understanding.
Sep 3, 11:44 UTC
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