Consumer Research - Bluesky Data Delay
Monitoring - Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
Aug 14, 2026 - 19:00 UTC
Investigating - We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
Aug 14, 2026 - 17:23 UTC
Consumer Intelligence Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Degraded Performance
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Degraded Performance
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

Unresolved incident: Consumer Research - Bluesky Data Delay.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Query Data Delays
Resolved - Thank you for your patience. This issue is now resolved.
Aug 11, 13:53 UTC
Investigating - We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate.

Our team is actively investigating and will provide an update as more information becomes available.
Aug 11, 13:34 UTC

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Consumer Research - delayed and/or stalled Query backfills
Resolved - This incident has been resolved.
Aug 5, 16:07 UTC
Monitoring - The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected.

We will continue to monitor the situation and provide a further update once the issue is fully resolved.
Aug 5, 15:45 UTC
Identified - We are investigating an issue that may cause query backfills to be stalled or delayed.

As a result, some queries may take longer than expected to backfill historical data.

Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
Aug 5, 14:10 UTC

Aug 4, 2026

Consumer Research - platform is not loading
Resolved - Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again.

We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.
Aug 4, 15:51 UTC
Identified - We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:

"Sorry, we were unable to load your project."

Our team is actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide another update as soon as more information is available.
Aug 4, 15:07 UTC

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

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