All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 12, 2026

No incidents reported today.

Jan 11, 2026
Influence Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:00 UTC
Scheduled - The Influence platform will undergo maintenance with little risk of product disruption on Sunday, 11th January 2026 09:00–13:00 UTC (10:00–14:00 CET, 04:00–08:00 ET, 20:00–00:00 AEDT).

What’s happening:
We’re carrying out planned upgrades to keep the Influence platform running smoothly and reliably.

What this means for you:
There is minimal risk of product disruption and no action is needed from your side, you can continue using Influence as normal.

How long will it take:
We expect the work to last less than 1 hour, but we’re reserving a 4-hour window to make sure everything runs as expected.

After the work:
Our engineering team will be online throughout the process and will keep a close eye on the platform.
Jan 8, 11:42 UTC
Jan 10, 2026

No incidents reported.

Jan 9, 2026
Support Channels Down
Resolved - This incident has been resolved.
Jan 9, 21:22 UTC
Monitoring - Our chat and email support software provider has implemented a fix and is monitoring the situation to ensure it is fully resolved. Support inquires are in progress again and we'll provide another update once our provider has confirmed this is fully resolved.
Jan 9, 21:20 UTC
Investigating - Our chat and email support software provider is currently experiencing an outage.

Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.
Jan 9, 20:44 UTC
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
Settings - Channel Connection Errors
Resolved - The issue with channel connections and refreshes is now resolved. Thank you for your patience.
Dec 31, 21:12 UTC
Monitoring - Our engineers have released a fix. We are monitoring to ensure channel connections are fully functional.
Dec 30, 15:18 UTC
Investigating - We are currently investigating an issue involving connecting or reconnecting Facebook channels in which an error appears, blocking the process.

Our engineers are looking into the cause.
Dec 29, 14:48 UTC
Dec 30, 2025
Consumer Research & Listen - Unable to create & edit Queries
Resolved - This incident has been resolved.
Dec 30, 21:56 UTC
Identified - The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.
Dec 29, 08:03 UTC
Investigating - We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms.
This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.
Dec 29, 00:56 UTC
Dec 29, 2025
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