All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 19, 2026

No incidents reported today.

May 18, 2026
Consumer Research - Queries Backfilling Irrelevant Mentions
Resolved - This incident has been resolved.
May 18, 22:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 21:46 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 19:03 UTC
Investigating - We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results.

Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
May 18, 17:15 UTC
Consumer Reseaerch - Query Backfill Delays
Resolved - This incident has been resolved.
May 18, 22:46 UTC
Monitoring - Our Engineering team has implemented a fix for this issue and are monitoring the progress as the query backlog is cleared. Clients may continue to experience delays in query backfills until the backlog is fully clear.
May 18, 21:46 UTC
Investigating - We are currently experiencing an issue where query backfills are delayed. This may impact users attempting to process or access historical data.

Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 18, 21:13 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing
Resolved - This issue has been resolved. Thank you for your patience during our investigation.
May 11, 15:23 UTC
Update - We are continuing to investigate this issue.
May 11, 14:31 UTC
Update - We are continuing to investigate this issue.
May 11, 14:30 UTC
Investigating - We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate.

Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
May 11, 14:28 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Consumer Research - Query Backfills Stalled
Resolved - This incident has been resolved.
May 6, 18:55 UTC
Investigating - We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills.

Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 6, 16:46 UTC
May 5, 2026

No incidents reported.

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