Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

Consumer Research & Social Media Management - Degraded YouTube Data Ingestion

Resolved - This incident has been resolved.
Dec 4, 17:40 UTC

Identified - We have switched to our alternative source of Youtube data for ongoing collection. More work is needed to reprocess data for the gap between the two sources. We anticipate a resolution in the next (approximate) hour.
Dec 4, 16:19 UTC

Update - We are continuing to investigate this issue.
Dec 3, 19:46 UTC

Investigating - We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully.

Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.
Dec 3, 19:37 UTC

Dec 3, 2025

Consumer Research - Mention Processing

Resolved - This incident has been resolved.
Dec 3, 15:30 UTC

Update - We are continuing to work on a fix for this issue.
Dec 3, 07:56 UTC

Identified - We are currently experiencing delays in mention metrics processing across the platform. This began following the recent outage and has resulted in a backlog that is still being worked through.

Processing has resumed and we are seeing ongoing progress. Our engineering team is also assessing options to safely increase processing capacity while monitoring downstream systems.

This affects mention metrics generated within the past 24 hours. Backfilled data remains accurate.
Dec 3, 00:23 UTC

Dec 2, 2025

No incidents reported.

Dec 1, 2025

Consumer Research Some clients may experience slow backfills

Resolved - The issue affecting temporary slow backfills has now been fully resolved.

Our Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels.

Thank you for your patience, and we apologise for any inconvenience caused.
Dec 1, 10:44 UTC

Monitoring - Some clients may experience temporary slow backfills currently.

Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Nov 28, 15:14 UTC

Nov 30, 2025

Consumer Research - Delays in Mention Processing

Resolved - The earlier delays affecting real-time and historical mention processing have now been fully resolved.

All systems are operating normally, and processing speeds have returned to expected performance levels.

Thank you for your patience while we worked to restore full service.
Nov 30, 07:17 UTC

Update - We are continuing to work on a fix for this issue.
Nov 30, 06:29 UTC

Update - We are seeing gradual recovery in mention processing.

Our engineering team remains actively engaged and is working to fully restore normal processing speeds as soon as possible.

We will share further updates as progress continues. Thank you for your patience.
Nov 30, 05:58 UTC

Identified - We are currently experiencing delays in mention processing across the platform. This affects both real-time and historical data ingestion.

Our engineering team has identified the cause and is actively working to restore normal processing speeds. New updates will be posted as progress continues.

Next Update: We will provide another update within the next 60 minutes or as soon as more information becomes available.

Thank you for your patience, and we apologize for any inconvenience caused.
Nov 30, 04:04 UTC

Nov 29, 2025

Influence Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 UTC

Scheduled - The Influence platform will undergo maintenance with little risk of product disruption on Saturday, 29th November 2025 09:00–11:00 UTC (10:00–12:00 CET, 04:00–06:00 ET, 20:00–22:00 AEDT).

What’s happening:
We’re carrying out planned upgrades to keep the Influence platform running smoothly and reliably.

What this means for you:
There is minimal risk of product disruption and no action is needed from your side, you can continue using Influence as normal.

How long will it take:
We expect the work to last less than 1 hour, but we’re reserving a 2-hour window to make sure everything runs as expected.

After the work:
Our engineering team will be online throughout the process and will keep a close eye on the platform.
Nov 20, 22:43 UTC