In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 02, 2026 - 09:00 UTC
Scheduled - Date: Monday, 2 November 2026
Time: 09:00–11:00 UTC (10:00–12:00 CET, 04:00–06:00 EST, 20:00–22:00 AEDT)
Duration: Approximately 2 hours
We will be carrying out scheduled maintenance on the Influence ecommerce databases during this window.

This maintenance is part of our ongoing security improvements to ensure the continued stability and reliability of the platform.

This maintenance will only affect Influence users with Shopify integrations.

During the maintenance window, users may experience a brief interruption in data availability from their Shopify integrations.

We expect any disruption to last approximately 1–2 minutes, but have allocated a longer maintenance window to allow for any unexpected issues.

No action is required from users, and Shopify integrations will not need to be reconnected once the maintenance is complete. Data availability is expected to return to normal automatically.

We will monitor the maintenance closely and provide updates here if anything changes.
Thank you for your understanding.

Nov 2, 2026 09:00-11:00 UTC
Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Under Maintenance
Influence Platform Under Maintenance
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 2, 2026

Unresolved incident: Scheduled Maintenance: Influence.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Resolved - This incident has been resolved.
Oct 29, 19:04 UTC
Monitoring - A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
Oct 29, 16:53 UTC
Investigating - We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
Oct 29, 16:22 UTC
Resolved - The incident has been resolved.
Oct 29, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 11:20 UTC
Investigating - We are currently investigating an issue preventing users from publishing or scheduling posts in Brandwatch. The Publish/Schedule button is currently unresponsive, impacting users' ability to publish or schedule content.

Our team is investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.

Oct 29, 10:09 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Resolved - The issue has been resolved and clients no longer experience delays.
Oct 20, 14:50 UTC
Monitoring - A fix for the issue has been released and we are monitoring the results.
Oct 20, 09:34 UTC
Investigating - We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.

Our team is actively investigating the issue and will provide further updates as more information becomes available.

We apologise for the inconvenience and appreciate your patience while we work to resolve this.

Oct 20, 09:09 UTC

Oct 19, 2026

No incidents reported.