Consumer Research/SMM - Password Reset functionality disabled
Identified - We are currently investigating an issue affecting the Reset Password functionality in Brandwatch.

The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible.

We apologise for any inconvenience this may cause.
Aug 21, 2026 - 13:51 UTC
Consumer Intelligence Degraded Performance
Consumer Research Application Degraded Performance
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Degraded Performance
Platform Degraded Performance
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Degraded Performance
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 21, 2026

Unresolved incident: Consumer Research/SMM - Password Reset functionality disabled.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Measure: Dashboards Not Loading
Resolved - The issue affecting the availability of Measure dashboards has now been resolved and dashboards are loading and operating as expected.

Our teams have confirmed that normal functionality has been restored. We will continue to monitor the service to ensure stability.

We apologise for the disruption and thank you for your patience while we worked to resolve the issue.
Aug 19, 21:31 UTC
Investigating - We are currently investigating an issue affecting dashboard availability, where some users may experience dashboards failing to load or being unable to access dashboard content as expected.

Our Engineering teams are investigating the issue to identify the underlying cause and restore normal functionality. We are treating this as a priority and are working to minimise disruption for affected users.

We apologise for the inconvenience this may cause and appreciate your patience while we work to resolve the issue. We will provide further updates as our investigation progresses.
Aug 19, 19:39 UTC
Consumer Research - Bluesky Data Delay
Resolved - Thank you for your patience. The Bluesky data delay is now resolved.
Aug 19, 13:53 UTC
Update - Our Engineering team is continuing to monitor the Bluesky data delay. The backlog is processing nicely. We will keep you informed on any further developments. Thank you.
Aug 18, 15:10 UTC
Monitoring - Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
Aug 14, 19:00 UTC
Investigating - We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
Aug 14, 17:23 UTC

Aug 18, 2026

Consumer Research - Query Backfill Delays
Resolved - This incident has been resolved.
Aug 18, 16:21 UTC
Monitoring - A fix has been implemented by our Engineering Team, and we are currently monitoring the results. We will provide an update once the issue has been completely resolved.
Aug 18, 02:03 UTC
Investigating - We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Aug 17, 22:28 UTC

Aug 17, 2026

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Query Data Delays
Resolved - Thank you for your patience. This issue is now resolved.
Aug 11, 13:53 UTC
Investigating - We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate.

Our team is actively investigating and will provide an update as more information becomes available.
Aug 11, 13:34 UTC

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

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