All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 2, 2026

No incidents reported today.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Publish - Instagram Reel publishing issues
Resolved - Meta has confirmed that their API has returned to operational. Instagram Reels publishing should now be functioning as expected.

Thank you for your patience.
Feb 27, 22:18 UTC
Monitoring - Instagram publishing appears to be restored with posts across all Instagram post types publishing successfully to Instagram.

We are however continuing to monitor the situation as at this point in time Meta's Status Page is cited as having a Partial Outage, which you can read more about here: https://metastatus.com/graph-api

We thank you for your patience and apologise for any inconvenience this issue has caused.
Feb 27, 03:18 UTC
Identified - We are currently investigating an issue impacting Instagram publishing. Based on initial findings, this appears to be related to a potential API issue on Meta’s side.

We will continue to monitor and provide updates as soon as we have additional information or confirmation from Meta.

Thank you for your patience.
Feb 26, 17:07 UTC
Investigating - We are currently experiencing an issue with Instagram Reels not publishing as expected.

Our development team is investigating and actively working on a resolution.

We appreciate your patience and will share updates as progress is made.
Feb 26, 16:01 UTC
Feb 26, 2026
SSO Login - Redirection issue
Resolved - The issue affecting Single Sign-On (SSO) login redirects in Consumer Intelligence has been resolved. Users should now be able to successfully authenticate and access the platform without disruption.
Feb 26, 19:56 UTC
Investigating - We are currently investigating an issue with SSO login redirects in Consumer Intelligence. Some users may experience difficulties accessing the platform via Single Sign-On. We will provide an update shortly.
Feb 26, 19:30 UTC
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Listen - Module Not Loading
Resolved - The issue with the Listen module not loading has been resolved.

Thank you for your patience.
Feb 20, 21:04 UTC
Investigating - We are currently experiencing an issue where the Listen module is not loading as expected.

Our development team is investigating and actively working on a resolution.

We appreciate your patience and will share updates as progress is made.
Feb 20, 20:10 UTC
Feb 19, 2026
Consumer Intelligence experiencing loading issues
Resolved - This incident has been resolved.
Feb 19, 15:24 UTC
Monitoring - Our Engineering team has implemented a fix for the loading delays affecting the Consumer Intelligence platform.

We are now monitoring system performance closely over the next few hours to ensure full platform stability. We will provide a final update once we are confident the issue is fully resolved.

Thank you for your patience while we worked to address this.
Feb 19, 14:58 UTC
Investigating - We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts.

Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.
Feb 19, 14:45 UTC
Feb 18, 2026

No incidents reported.

Feb 17, 2026
Login & Environment Switching Issues
Resolved - Thank you for your patience. This has been resolved.
Feb 17, 17:34 UTC
Monitoring - Refreshing your browser page or tab should restore access to the platform. Our Engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.
Feb 13, 16:11 UTC
Investigating - We are currently investigating reports of intermittent issues affecting parts of the Brandwatch platform. Some users may experience difficulties when logging in, including delayed authentication or temporary login failures. In addition, users switching between environments may notice unexpected delays or brief errors during the transition process.

Our initial assessment indicates that this behaviour is related to external network infrastructure impacting traffic routing. The core Brandwatch application remains operational, however certain requests may be intermittently affected while routing stabilises.

Our engineering teams are actively monitoring the situation, analysing traffic patterns, and working to restore full service stability as quickly as possible.

We will continue to provide updates as more information becomes available.
Feb 13, 15:07 UTC
Feb 16, 2026

No incidents reported.

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