Brandwatch Status

Intermittent TikTok Channel Disconnections

Investigating - We are aware of an issue where TikTok channels are intermittently disconnecting for some clients. This may result in temporary interruptions to data ingestion, publishing capabilities, and the availability of Engage and Measure functionality while channels are disconnected. In some cases, channels may require reconnection during this period.

Our teams are actively investigating the behaviour and are working directly with TikTok to understand the cause of these repeated disconnections. At this time, there is no indication of permanent data loss; however, delays in data ingestion and gaps in publishing, engagement, or measurement activities may occur while the issue persists.

We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Jan 19, 2026 - 13:22 UTC

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

Scheduled Maintenance: Influence

Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 UTC

Scheduled - Date: Saturday, 24 January 2026
Time: 09:00 UTC (10:00 CET, 04:00 EST, 20:00 AEDT)
Duration: Approximately 2 hours

We will be carrying out scheduled maintenance on Influence during this window.

This maintenance is required to deploy internal improvements to how Influence handles notifications and system communication. As part of this work, some background changes will be made to improve stability and reliability going forward.

While we do not expect prolonged disruption, users may experience intermittent user interface issues during the maintenance window, such as temporary errors or delays when interacting with certain features.

We recommend avoiding critical work in Influence during this time where possible. No data loss is expected.

We will monitor the maintenance closely and provide updates here if anything changes.

Thank you for your understanding.
Jan 19, 20:29 UTC

Jan 23, 2026

No incidents reported.

Jan 22, 2026

X (Twitter) Outage

Resolved - This incident has been resolved.
Jan 22, 08:18 UTC

Investigating - We are currently aware of an ongoing service disruption affecting X (formerly Twitter).

As a result of this outage, data from X will not be indexing during this time. This issue originates from X’s platform and is outside of our direct control.

We are actively monitoring each area of the Brandwatch suite to assess any potential impact. We will be able to fully evaluate the situation and determine next steps once X services are back up and running.

Further updates will be shared as more information becomes available.
Jan 16, 17:03 UTC

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Unresolved incident: Intermittent TikTok Channel Disconnections.

Jan 18, 2026

Scheduled Maintenance – Consumer Research - Storage Upgrade

Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 UTC

Scheduled - Start Time: 18 January 2026, 07:00 UTC / 02:00 ET
End Time: 18 January 2026, 08:00 UTC / 03:00 ET

We will be performing scheduled maintenance as part of a storage upgrade.

During this window, the processing of new mentions may be temporarily paused.
Brandwatch Consumer Research will remain available throughout the maintenance period.
Any paused data will be processed and available within 30 minutes after the end of the maintenance window.

We appreciate your patience and understanding as we work to improve the performance and reliability of our services.
Jan 13, 13:36 UTC

Jan 17, 2026

No incidents reported.

Jan 16, 2026

Jan 15, 2026

No incidents reported.

Jan 14, 2026

Consumer Research - Query Backfill Delays

Resolved - This incident has been resolved.
Jan 14, 22:51 UTC

Monitoring - A fix has been implemented, and query backfills are processing as expected. Our teams are monitoring the system to ensure continued stability and performance.
Jan 14, 16:30 UTC

Investigating - We are currently experiencing delays in query backfills, which may impact users attempting to view or complete historical data processing.

Our teams are actively investigating the cause and working to restore normal performance as quickly as possible.
Jan 14, 15:42 UTC

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.