All Systems Operational

Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for my.brandwatch.com Nov 10, 2025 14:00-16:00 UTC

We will be performing scheduled maintenance on my.brandwatch.com on Monday, 10th November 2025, as part of ongoing infrastructure improvements.

During this time, my.brandwatch.com will be temporarily unavailable. Other Brandwatch services will remain fully accessible.

Start: Monday, 10th November 2025, 2:00 PM UTC (3:00 PM CET, 9:00 AM ET, 1:00 AM AEDT)
End: Monday, 10th November 2025, 4:00 PM UTC (5:00 PM CET, 11:00 AM ET, 3:00 AM AEDT)

We appreciate your patience while we complete this maintenance.
Posted on Nov 04, 2025 - 20:53 UTC
Nov 8, 2025

No incidents reported today.

Nov 7, 2025
Query Backfills delays
Resolved - Our Engineering Team have confirmed the issue causing delays in Query backfills has now been fully resolved.

Queries can now be created and edited as normal. We thank you for your continued patience and apologise for any inconvenience or disruption this issue has caused.
Nov 7, 00:41 UTC
Monitoring - A fix has been implemented and the backfill delays are now decreasing. We're continuing to monitor the results.

Our team currently advises users try to avoid creating new queries or editing queries that are waiting to be backfilled as that may cause further backfill delays.
Nov 6, 19:11 UTC
Investigating - We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.

Our team is actively working on the issue. At this time, we do not have an estimated time for resolution.

There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.

Thank you for your patience while we work to restore normal performance.
Nov 6, 17:14 UTC
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Scheduled maintenance - my.brandwatch.com
Completed - The scheduled maintenance has been completed.
Oct 31, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 13:00 UTC
Scheduled - We will be performing scheduled maintenance on the Brandwatch platform.
During the maintenance window my.brandwatch.com will be temporarily unavailable.

Thank you for your patience and understanding.
Oct 27, 15:21 UTC
Queries and Dashboard Delays
Resolved - The Query & Dashboard backfills delay issues have been resolved. Thank you for your patience and we apologise for any inconvenience this disruption caused.
Oct 31, 00:43 UTC
Monitoring - Our Engineering Team have identified the issue causing delays in Query & Dashboard backfills and have implemented a fix to address the cause.

Service has returned to normal, however Engineering will continue to monitor for any changes. Thank you for your continued patience and we apologise for any inconvenience this disruption has caused.
Oct 31, 00:29 UTC
Investigating - We are currently investigating an issue impacting BCR Queries and Dashboards within the Consumer Intelligence platform. Users may experience delays or failures when attempting to load dashboards or execute queries.
Our engineering team is actively investigating the root cause. We’ll share another update as soon as more information becomes available. At this time, there are no temporary workarounds.
We understand the importance of these features and appreciate your patience as we work to restore normal functionality.
Oct 30, 18:41 UTC
Oct 30, 2025
Oct 29, 2025

No incidents reported.

Oct 28, 2025
Engage Feeds Not Loading
Resolved - The earlier issue impacting parts of Social Media Management has been fully resolved. Our teams identified the cause and took corrective actions to restore stability. System performance has returned to normal, and we are no longer seeing any related errors.

We’ll continue to keep an eye on performance metrics to ensure everything remains stable, but no further impact is expected.

Thank you for your patience while we worked to resolve this.
Oct 28, 14:07 UTC
Update - We are continuing to investigate this issue.
Oct 28, 13:16 UTC
Investigating - We’re currently investigating an issue affecting Social Media Management where Engage feeds and Publish channels are not loading or accessible.

Our engineering team has been informed and is actively working to identify the cause.
Oct 28, 13:14 UTC
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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