Brandwatch Status

Data Collection: Unable to reconnect Facebook & Instagram

Identified - Status Update: Owned Facebook and Instagram Data Collection

We're currently unable to collect data from owned Facebook and all Instagram accounts due to a restriction on our business portfolio, which has impacted necessary permissions. This issue has been escalated to our Product Partnership team.

Non-owned and public Facebook data continues to function normally.

Once the restriction is lifted, we may need to complete a verification process to restore access. We’ll provide another update when we have more information.

Thank you for your patience.
Nov 13, 2025 - 10:26 UTC

Investigating - We are currently experiencing an issue affecting our Data Collection service. Users may be unable to reconnect Facebook and Instagram pages.

Our Engineering Team is actively investigating the issue. Preliminary findings suggest the root cause may be related to Meta’s platform.
We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.
Nov 13, 2025 - 01:55 UTC

Consumer Intelligence Partial Outage

Consumer Research Application Operational

Data Collection Partial Outage

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2025

Influence Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:00 UTC

Scheduled - The Influence platform will undergo maintenance with little risk of product disruption on Saturday, 15 November 2025 (09:00–11:00 CET, 03:00–04:00 EDT, 17:00–19:00 AEST).

What’s happening:
We’re carrying out planned upgrades to keep the Influence platform running smoothly and reliably.

What this means for you:
There is minimal risk of product disruption and no action is needed from your side, you can continue using Influence as normal.

How long will it take:
We expect the work to last less than 1 hour, but we’re reserving a 2-hour window to make sure everything runs as expected.

After the work:
Our engineering team will be online throughout the process and will keep a close eye on the platform.
Nov 10, 16:43 UTC

Scheduled Maintenance – Login System Upgrade

Completed - The scheduled maintenance has been completed.
Nov 15, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 UTC

Scheduled - We will be performing a planned upgrade of our login system on Saturday, 15 November, between 9:00–11:00 AM CET (8:00–10:00 AM UTC, 3:00–5:00 AM ET, 7:00–9:00 PM AEDT).

This maintenance will require temporary downtime, and several areas of the platform will be affected during this period.

Impact summary:

-Social Media Management: Fully unavailable during the window.
-Scheduled posts: Posts planned during this time will not publish but will automatically post once systems are back online.
-Engage: Incoming messages will queue and appear after maintenance is complete, with some brief backlog processing.
-Advertise: Scheduled ads will pause during the outage and resume afterward. Paid metrics may briefly stop updating but will catch up later.
-Listen and Measure: Channel metrics for the current day will be delayed until later in the afternoon.
-Single Sign-On (SSO): Existing SSO configurations will not be affected and will continue working as before once the maintenance is complete.
-API Access: API authentication and endpoints will be unavailable during the maintenance window and will resume normal operation afterward.

All systems will return to normal operation once maintenance concludes. Rollback plans are in place, including a full database backup before deployment.

We appreciate your understanding and patience while we complete this important upgrade to improve platform reliability and security.
Nov 10, 16:49 UTC

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Unresolved incident: Data Collection: Unable to reconnect Facebook & Instagram.

Nov 12, 2025

Signals - Trends not returning results

Resolved - This incident has been resolved.
Nov 12, 09:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 16:09 UTC

Investigating - We are currently experiencing an issue with Signals that is impacting new trends. This means they won't return any results, and new and ongoing signals won't be detected. Also any backfill changes won't be reflected in trends or signals at this time.

Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Nov 11, 14:09 UTC

Nov 11, 2025

Nov 10, 2025

Scheduled Maintenance for my.brandwatch.com

Completed - The scheduled maintenance has been completed.
Nov 10, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 14:00 UTC

Scheduled - We will be performing scheduled maintenance on my.brandwatch.com on Monday, 10th November 2025, as part of ongoing infrastructure improvements.

During this time, my.brandwatch.com will be temporarily unavailable. Other Brandwatch services will remain fully accessible.

Start: Monday, 10th November 2025, 2:00 PM UTC (3:00 PM CET, 9:00 AM ET, 1:00 AM AEDT)
End: Monday, 10th November 2025, 4:00 PM UTC (5:00 PM CET, 11:00 AM ET, 3:00 AM AEDT)

We appreciate your patience while we complete this maintenance.
Nov 4, 20:53 UTC

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Query Backfills delays

Resolved - Our Engineering Team have confirmed the issue causing delays in Query backfills has now been fully resolved.

Queries can now be created and edited as normal. We thank you for your continued patience and apologise for any inconvenience or disruption this issue has caused.
Nov 7, 00:41 UTC

Monitoring - A fix has been implemented and the backfill delays are now decreasing. We're continuing to monitor the results.

Our team currently advises users try to avoid creating new queries or editing queries that are waiting to be backfilled as that may cause further backfill delays.
Nov 6, 19:11 UTC

Investigating - We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays.

Our team is actively working on the issue. At this time, we do not have an estimated time for resolution.

There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available.

Thank you for your patience while we work to restore normal performance.
Nov 6, 17:14 UTC

Nov 6, 2025

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.