Brandwatch Status

Consumer Research - Mention List Component

Update - We are continuing to investigate this issue.
Jun 10, 2026 - 18:40 UTC

Investigating - The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected.

While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
Jun 10, 2026 - 16:23 UTC

Consumer Intelligence Degraded Performance

Consumer Research Application Degraded Performance

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

Query Backfills may be delayed

Resolved - Thanks so much for your patience. The query backfill delays are now resolved.
Jun 10, 18:40 UTC

Investigating - We are currently investigating delays affecting query backfills within the platform.

At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible.

We will provide additional updates as more information becomes available.
Jun 10, 15:33 UTC

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

Consumer Research - Bulk actions not working

Resolved - This incident has been resolved.
Jun 5, 17:54 UTC

Identified - We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.

At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.

We will continue to provide updates as more information becomes available.
Jun 5, 13:00 UTC

Consumer Research - Issues with dashboard filters

Resolved - The issue affecting dashboard filters has now been resolved.

Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed.

We will continue to monitor the platform to ensure stability and normal performance.

Thank you for your patience while we worked to resolve this issue.
Jun 5, 13:19 UTC

Identified - We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.

At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.

We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.

We will provide further updates as soon as more information becomes available.
Jun 5, 10:26 UTC

Jun 4, 2026

Consumer Research - Issue with Bulk Actions

Resolved - This incident has been resolved.
Jun 4, 19:14 UTC

Investigating - We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.

Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 4, 12:49 UTC

Jun 3, 2026

Consumer Research - Cannot filter mentions in a Dashboard

Resolved - This incident has been resolved.
Jun 3, 19:31 UTC

Update - We are continuing to work on a fix for this issue.

Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.

Thank you for your continued patience while this is fully resolved.
Jun 3, 16:16 UTC

Identified - We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.

Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 3, 14:44 UTC

Measure - Dashboards Not Loading

Resolved - This incident has been resolved. Thank you for your patience.
Jun 3, 17:41 UTC

Investigating - We are currently investigating an issue affecting dashboards loading in Measure.

Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 3, 16:39 UTC

Brandwatch - Platform temporarily down

Resolved - Earlier today, Brandwatch experienced a temporary service disruption affecting platform availability. The issue has been fully resolved, and all services are operating normally.

Our team has confirmed that functionality has been restored and will continue to monitor the platform as a precaution.

We apologize for any inconvenience and thank you for your patience.
Jun 3, 10:59 UTC

Monitoring - We experienced a temporary disruption affecting access to the Brandwatch platform.

Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Jun 3, 10:04 UTC

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.