Monitoring - A fix has been implemented and we are monitoring results in the Engage module.
Thank you for your patience.
Aug 21, 2025 - 23:20 UTC
Thank you for your patience.
Aug 21, 2025 - 23:20 UTC
Investigating - We are aware of an issue with loading conversations and user profiles, as well as issues creating cases in Engage.
The development team is working on a fix with high priority.
Please continue to check back for updates. Thank you for your patience.
Aug 21, 2025 - 20:52 UTC
The development team is working on a fix with high priority.
Please continue to check back for updates. Thank you for your patience.
Aug 21, 2025 - 20:52 UTC
Monitoring - Our team has implemented a fix for channels not appearing in the platform and we are awaiting confirmation of the full resolution.
Thank you for your understanding.
Aug 21, 2025 - 20:47 UTC
Thank you for your understanding.
Aug 21, 2025 - 20:47 UTC
Update - While channel connections are now appearing stable and refreshing as expected, we have identified follow-on issues within the platform. Specifically, some channels are not displaying in areas such as Modules and Settings. This means that although the underlying connections may be intact, customers may still encounter difficulties managing or selecting channels within the product interface.
Our engineering team is actively investigating the root cause of these frontend errors and assessing whether they are related to the earlier connection disruption or a separate issue. We will continue to provide updates as more information becomes available.
We appreciate your patience as we work toward full resolution.
Aug 20, 2025 - 12:17 UTC
Our engineering team is actively investigating the root cause of these frontend errors and assessing whether they are related to the earlier connection disruption or a separate issue. We will continue to provide updates as more information becomes available.
We appreciate your patience as we work toward full resolution.
Aug 20, 2025 - 12:17 UTC
Investigating - We are aware of an issue where Meta channel connections are not refreshing and continue displaying as disconnected in the platform. Our engineering team is investigating and working to identify the cause.
We will provide update as more information becomes available. We apologize for any inconvenience this may cause.
Aug 18, 2025 - 16:29 UTC
We will provide update as more information becomes available. We apologize for any inconvenience this may cause.
Aug 18, 2025 - 16:29 UTC
Consumer Intelligence
?
Operational
Consumer Research Application
Operational
Data Collection
Operational
Brandwatch Help Center
Operational
Brandwatch Consumer Research API
Operational
Brandwatch Data Upload API
Operational
Vizia Admin
Operational
Vizia Command Center
Operational
Brandwatch Reviews
Operational
Social Media Management
?
Partial Outage
Platform
Partial Outage
Publish
Operational
Engage
Degraded Performance
Audience
Operational
Advertise
Operational
Measure
Operational
Benchmark
Operational
Listen
Operational
Filestack API
Operational
Cloud Elements EU Production
Operational
Influence (Paladin)
Operational
Influence
?
Operational
Influence Platform
Operational
Discover
Operational
Influencer's CRM
Operational
Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance