All Systems Operational

Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Influence Scheduled System Maintenance Sep 20, 2025 07:00-10:00 UTC

The Influence platform will be temporarily unavailable on Saturday, 20 September 2025 (09:00–12:00 CET, 03:00–06:00 EDT, 17:00–20:00 AEST).

What’s happening:
We’re carrying out planned upgrades to keep the Influence platform running smoothly and reliably.

What this means for you:
The platform will be offline during the window
You may see a 503 error if you try to log in
No action is needed from your side, once the work is done, you can continue using Influence as normal

How long will it take:
We expect the work to last about 1 hour, but we’re reserving a 3-hour window to make sure everything restarts and runs as expected.

After the work:
Our engineering team will be online throughout the process and will keep a close eye on things once the platform is back up.

Posted on Sep 15, 2025 - 11:17 UTC
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Resolved - This incident has been resolved.
Sep 13, 19:45 UTC
Investigating - We are currently experiencing a temporary outage affecting Reddit data collection. Our team is investigating the issue and working to restore normal service as quickly as possible.

Users may notice delays or gaps in Reddit mentions during this time.

We will provide an update as soon as more information becomes available.

Thank you for your patience.

Sep 13, 17:01 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Resolved - This incident has been resolved.
Sep 9, 20:14 UTC
Update - We are continuing to investigate this issue.
Sep 9, 20:13 UTC
Update - We are continuing to investigate this issue.
Sep 9, 17:44 UTC
Investigating - We are currently investigating an issue affecting backfills and realtime mention collections.

Our engineering team is actively working to identify the root cause and implement a fix. At this time, we do not have an estimated time for resolution.

We will provide updates as more information becomes available.

Sep 9, 17:43 UTC
Sep 8, 2025
Resolved - This incident has been resolved.
Sep 8, 15:40 UTC
Investigating - We are currently experiencing an issue where LinkedIn data is unavailable in our Consumer Research and Listen Platforms.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.

Sep 8, 08:59 UTC
Resolved - This incident has been resolved.
Sep 8, 12:20 UTC
Investigating - We are currently aware of an issue where Consumer Research is unavailable. Our Engineering team is actively investigating and working to restore access as quickly as possible. Further updates will be provided as we learn more.

Thank you for your patience.

Sep 8, 12:11 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Resolved - This incident has now been resolved.
Sep 5, 12:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 07:22 UTC
Identified - We're currently experiencing delays in query processing. This is causing a backlog of backfilling queries and some tasks are taking significantly longer to complete.

Our team is actively investigating and working on a fix. Affected queries will eventually retry and complete, but performance is degraded at this time.

Sep 3, 19:00 UTC
Sep 4, 2025
Sep 3, 2025
Sep 2, 2025

No incidents reported.