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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 11, 2026
[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing
Resolved - This issue has been resolved. Thank you for your patience during our investigation.
May 11, 15:23 UTC
Update - We are continuing to investigate this issue.
May 11, 14:31 UTC
Update - We are continuing to investigate this issue.
May 11, 14:30 UTC
Investigating - We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate.

Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
May 11, 14:28 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Consumer Research - Query Backfills Stalled
Resolved - This incident has been resolved.
May 6, 18:55 UTC
Investigating - We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills.

Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 6, 16:46 UTC
May 5, 2026

No incidents reported.

May 4, 2026
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Resolved - The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved.

Users should now be able to create Dashboards and select a Data Source as expected.

If you continue to experience any issues, please reach out to our support team.

Thank you for your patience while we worked on this.
May 4, 14:52 UTC
Identified - We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.

Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.

Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available.

Thank you for your patience.
May 4, 13:48 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

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