Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2024

No incidents reported today.

Oct 30, 2024

Social Media Management - TikTok disconnections

Resolved - This incident has been resolved.
Oct 30, 08:48 UTC

Monitoring - Our team has identified the cause of the issue and implemented a fix.
TikTok channels can now be reconnected to Social Media Management again, as normal.

We do not expect any data loss from this incident, but please allow up to 30 minutes for the channel to backfill any data that might have been missed during the disconnection of the channel.

Our team continues to look into the root cause of this incident and is taking the necessary steps to avoid any further problems.

We apologise for the disruption and inconvenience this has caused.
Oct 29, 10:35 UTC

Investigating - We are aware of some TikTok accounts abruptly disconnecting from Social Media Management, and a 404 error preventing their reconnection.
The team is currently investigating this issue. We will share further updates here as we have them.
Oct 29, 10:08 UTC

Oct 29, 2024

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

Consumer Research Login Issue

Resolved - This incident has been resolved.
Oct 24, 15:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 10:41 UTC

Investigating - We are currently experiencing issues affecting users' ability to log into Consumer Research. Our team is actively working to identify the root cause and implement a solution. We understand how important access to our platform is for your work, and we sincerely apologize for any inconvenience this may cause.

We will provide updates as we make progress. Thank you for your patience and understanding during this time.
Oct 24, 10:01 UTC

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Slow-loading Backfills

Resolved - This incident has been resolved.
Oct 18, 16:52 UTC

Monitoring - We are currently experiencing slower-than-usual backfills on the Brandwatch platform. Our team has identified the issue and released a fix.
Oct 18, 15:29 UTC

Consumer Research - Delays in Query Backfills

Resolved - This incident has been resolved.
Oct 18, 07:38 UTC

Investigating - We are currently facing delays in processing query backfills. Our team is actively working on identifying the cause and restoring normal backfill operations as soon as possible.
Oct 17, 18:26 UTC

Oct 17, 2024