All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 6, 2026

No incidents reported today.

Jun 5, 2026
Consumer Research - Bulk actions not working
Resolved - This incident has been resolved.
Jun 5, 17:54 UTC
Identified - We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.

At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.

We will continue to provide updates as more information becomes available.
Jun 5, 13:00 UTC
Consumer Research - Issues with dashboard filters
Resolved - The issue affecting dashboard filters has now been resolved.

Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed.

We will continue to monitor the platform to ensure stability and normal performance.

Thank you for your patience while we worked to resolve this issue.
Jun 5, 13:19 UTC
Identified - We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.

At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.

We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.

We will provide further updates as soon as more information becomes available.
Jun 5, 10:26 UTC
Jun 4, 2026
Consumer Research - Issue with Bulk Actions
Resolved - This incident has been resolved.
Jun 4, 19:14 UTC
Investigating - We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.

Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 4, 12:49 UTC
Jun 3, 2026
Consumer Research - Cannot filter mentions in a Dashboard
Resolved - This incident has been resolved.
Jun 3, 19:31 UTC
Update - We are continuing to work on a fix for this issue.

Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.

Thank you for your continued patience while this is fully resolved.
Jun 3, 16:16 UTC
Identified - We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.

Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 3, 14:44 UTC
Measure - Dashboards Not Loading
Resolved - This incident has been resolved. Thank you for your patience.
Jun 3, 17:41 UTC
Investigating - We are currently investigating an issue affecting dashboards loading in Measure.

Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jun 3, 16:39 UTC
Brandwatch - Platform temporarily down
Resolved - Earlier today, Brandwatch experienced a temporary service disruption affecting platform availability. The issue has been fully resolved, and all services are operating normally.

Our team has confirmed that functionality has been restored and will continue to monitor the platform as a precaution.

We apologize for any inconvenience and thank you for your patience.
Jun 3, 10:59 UTC
Monitoring - We experienced a temporary disruption affecting access to the Brandwatch platform.

Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Jun 3, 10:04 UTC
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data
Resolved - This incident has been resolved.
May 28, 17:20 UTC
Update - We are continuing to work on a fix for this issue.
May 28, 14:40 UTC
Identified - We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion.

This may also affect delays in visibility of realtime data.

Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more.

Thank you for your patience and understanding.
May 28, 13:25 UTC
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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