All Systems Operational

Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Login System Upgrade Jul 9, 2025 05:30-05:45 UTC

We’ll be performing essential maintenance on Wednesday July 9th, to support an improved login experience for all users. During this time, the platform may be temporarily unavailable for login, including for users who sign in via SSO.

Maintenance Window:
Wednesday, July 9th 6:30–6:45 AM BST, 7:30–7:45 AM CEST, 01:30–01:45 AM ET, 3:30–3:45 PM AEST
We’re allocating 15 minutes window to ensure a smooth rollout, though maintenance may complete earlier than scheduled.

What to Expect:
- Login access may be unavailable during the maintenance window, including SSO users.
- All active sessions will be automatically logged out
- No other parts of the platforms will be affected

Our Product, Engineering, and Support teams will be actively monitoring the maintenance and ready to respond to any issues.

We appreciate your patience and understanding as we continue to improve our platform to serve you better.

Posted on Jul 01, 2025 - 13:31 UTC
Jul 4, 2025

No incidents reported today.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade critical database infrastructure and improve our monitoring systems.

Start Date: 29th June 2025, 7am UTC, 8am BST, 3am ET
End Date: 29th June 2025, 8am UTC, 9am BST, 4am ET
Duration: Approximately 30 minutes

During the maintenance window:

Data collection may be paused for up to 30 minutes.
API requests, including login calls, may experience brief latency or temporary stalls.
All systems are expected to return to normal shortly after the maintenance window.
No data loss is expected.

We appreciate your patience as we continue to improve the reliability and performance of our platform.

Jun 23, 13:35 UTC
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.