Consumer Research - Query Backfill and Real-time data delay
Identified - We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching.

No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates.

Thank you for your patience.
Sep 04, 2026 - 19:45 UTC
Consumer Intelligence Partial Outage
Consumer Research Application Degraded Performance
Data Collection Partial Outage
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Partial Outage
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Partial Outage
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Consumer Research - Query Backfill delays
Resolved - This incident has been resolved.
Sep 4, 08:44 UTC
Investigating - We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms.

This issue has been escalated to our Product Engineers who are investigating the issue.

We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.
Sep 4, 04:40 UTC

Sep 3, 2026

Consumer Research - Query Backfill Delays
Resolved - This incident has been resolved.
Sep 3, 16:07 UTC
Investigating - We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Sep 3, 15:21 UTC
Consumer Research/Listen - Delays to incoming realtime mentions
Resolved - This incident has now been resolved.

Many thanks for your patience whilst we were working on this.
Sep 3, 12:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 12:16 UTC
Identified - We’re currently experiencing a delay in incoming data to Brandwatch Consumer Research. Our team is investigating the issue and working to restore normal data flow as quickly as possible.

We’ll provide a further update once we have more information. Thank you for your patience and understanding.
Sep 3, 11:44 UTC

Sep 2, 2026

Consumer Research - Query Backfill Delays
Resolved - This incident has been resolved.
Sep 2, 20:01 UTC
Update - Our Engineering team are continuing to monitor the results.
Sep 2, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 18:46 UTC
Investigating - We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Sep 2, 17:05 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Consumer Research - PowerPoint and PDF Dashboard Exports
Resolved - This incident has been resolved.
Aug 31, 21:23 UTC
Investigating - We're currently experiencing an issue with PPT/PDF dashboard exports.

Our Engineering team is investigating the issue and working to restore this service as soon as possible.

We apologize for the inconvenience and appreciate your patience while we work to resolve this.
Aug 31, 15:05 UTC
Publish - Shortened URL links failing to load
Resolved - The incident has been resolved.
Aug 31, 15:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 09:47 UTC
Investigating - We are aware of an issue impacting new and existing Publish Shortened URLs where the page fails to load. This issue impacting both Shortened URLs generated in-posts, and calendar/post sharelinks.

This has been escalated to our Engineering Team for investigation.

We sincerely apologise for any disruption or inconvenience this issue causes, we will provide an update as soon as possible.
Aug 31, 00:09 UTC
Consumer Research - Delay in Reddit data
Resolved - This incident has been resolved.
Aug 31, 09:15 UTC
Identified - We are currently experiencing a delay in Reddit data. Our Engineering team is working diligently to process the backlog. We do not anticipate any data loss. We will keep you informed of any updates. Our apologies for the inconvenience.
Aug 28, 18:35 UTC
Advertise: Module Loading Issues
Resolved - The implemented fix has been successful in resolving the issue and restored functionality within Advertise.
Aug 31, 05:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 10:56 UTC
Investigating - We are aware of an issue affecting the Advertise module and its functions in Brandwatch.

Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.

We apologize for the inconvenience and will provide another update as soon as we have more information.
Aug 27, 20:13 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Aug 27, 2026

Consumer Research - Real-time Mentions and Dashboard Issues
Resolved - This incident has been resolved.
Aug 27, 22:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 21:59 UTC
Investigating - We're currently experiencing an issue with real-time mentions, and possible errors within dashboards. Our Engineering team is investigating the cause.
Aug 27, 20:10 UTC
Consumer Research - Dashboard Export Issues
Resolved - This incident has now been reoslved.

Many thanks for your patience whilst our engineers were working on resolving this.
Aug 27, 12:28 UTC
Identified - We are aware of an issue affecting dashboard exports in Brandwatch. Users may experience failures or be unable to generate exports from dashboards at this time.

Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.

We apologize for the inconvenience and will provide another update as soon as we have more information.
Aug 24, 08:12 UTC

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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