All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

Consumer Research - delayed and/or stalled Query backfills
Resolved - This incident has been resolved.
Aug 5, 16:07 UTC
Monitoring - The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected.

We will continue to monitor the situation and provide a further update once the issue is fully resolved.
Aug 5, 15:45 UTC
Identified - We are investigating an issue that may cause query backfills to be stalled or delayed.

As a result, some queries may take longer than expected to backfill historical data.

Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
Aug 5, 14:10 UTC

Aug 4, 2026

Consumer Research - platform is not loading
Resolved - Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again.

We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.
Aug 4, 15:51 UTC
Identified - We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:

"Sorry, we were unable to load your project."

Our team is actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide another update as soon as more information is available.
Aug 4, 15:07 UTC

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Consumer Research - Query Backfill Delays
Resolved - This incident has been resolved.
Jul 31, 18:30 UTC
Update - We are continuing to investigate this issue.
Jul 31, 17:32 UTC
Investigating - We are currently investigating delays affecting query backfills for Consumer Research and Listen.

Our Engineering team is actively investigating the issue.

We will provide an update as soon as more information becomes available.
Jul 31, 17:21 UTC

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

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