All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Listen Mar 28, 2026 07:00-19:00 UTC

Date: Saturday, 28 March 2026
Time: 07:00 UTC (08:00 CET, 03:00 EST, 18:00 AEDT)
Duration: Approximately 12 hours

We will be carrying out scheduled maintenance for Listen during the specified window.

This maintenance is necessary to implement internal improvements to how product access, packages, and associated limits are provisioned for our customers.

During this time, users may experience intermittent issues, including:

- Temporary login errors when accessing the Listen module
- Delays while saved searches are reloaded

No data loss is expected.

To minimize disruption, we recommend avoiding critical work in Listen during the maintenance window where possible.

We will closely monitor the maintenance and provide updates here if there are any changes.

Thank you for your understanding.
Posted on Mar 23, 2026 - 15:27 UTC
Mar 25, 2026
Consumer Research - Investigating: SSO Login Issues
Resolved - Resolved: SSO Login Issue

The issue affecting SSO logins has now been fully resolved.

Our team has verified that all systems are operating normally, and access has been restored for all users.

Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Mar 25, 10:42 UTC
Monitoring - Update: SSO Login Issue

We have implemented a fix for the SSO login issue, and services are now recovering.

Our team is currently monitoring the system to ensure stability and confirm that all functionality is fully restored.

We will provide further updates if any additional issues are identified. Thank you for your patience.
Mar 25, 10:10 UTC
Identified - We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

Thank you for your patience.
Mar 25, 09:28 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
[Consumer Research, Listen & Social Media Management] Platforms Inaccessible
Resolved - We greatly appreciate your patience and understanding. We are pleased to announce that the platform access incident has been resolved.
Mar 19, 13:57 UTC
Monitoring - Access has largely been restored to the Platforms and our Engineering Team are monitoring the situation to ensure there are no further issues.

We will continue to provide updates as more information becomes available, including progress toward resolution and any relevant workarounds.

Thank you for your patience and understanding.
Mar 19, 11:33 UTC
[Consumer Research, Listen & Social Media Management] Platforms Inaccessible
Resolved - This incident has been resolved.
Mar 19, 11:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 11:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 11:12 UTC
Investigating - Major Incident: Platform Access Disruption

We are currently experiencing a major incident impacting multiple services across our platform. At this time, our Consumer Research, Listen, and Social Media Management products are inaccessible to users.

Our engineering teams have identified the issue and are actively working to restore service as quickly as possible. We understand the critical nature of these tools and the disruption this may cause to your workflows.

We will continue to provide updates as more information becomes available, including progress toward resolution and any relevant workarounds.

Thank you for your patience and understanding.
Mar 19, 10:52 UTC
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

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