All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024
SMM: Platform not loading
Resolved - This incident has been resolved.
Nov 20, 12:40 UTC
Investigating - We are currently investigating this issue.
Nov 20, 12:32 UTC
Nov 19, 2024
Publish: Draft posts cannot be created
Resolved - This incident has been resolved.
Nov 19, 12:39 UTC
Investigating - We are currently investigating this issue.
Nov 19, 11:00 UTC
Nov 18, 2024
[Consumer Research] - Platform Instability
Resolved - This incident has been resolved.
Nov 18, 09:03 UTC
Monitoring - We are pleased to inform you that the platform instability issues have now been resolved.

Our engineers have implemented fixes and verified that all systems are operating normally.

As a precaution, our engineering team will continue to monitor the platform closely overnight to ensure ongoing stability.
Thank you for your patience and understanding during this time.
Nov 17, 12:13 UTC
Identified - We are currently experiencing instability across various Brandwatch Consumer Research services, particularly when attempting to save items.

This issue was identified following our planned maintenance. Our team is actively monitoring the situation and working on implementing a fix to restore stability.

While we work to resolve this issue, please note that there are no current workarounds available.

We apologize for the inconvenience this may cause and appreciate your patience.
Thank you for your understanding.
Nov 17, 10:09 UTC
Nov 17, 2024
Consumer Intelligence - Brandwatch Consumer Research
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:00 UTC
Scheduled - Date: Sunday 17th November 2024
Start Time: 9am CET / 8am UTC / 3am ET
End Time: 11am CET / 10am UTC / 5am ET

During this maintenance window, our team will be performing a major upgrade to the central database powering Brandwatch Consumer Research.

As part of this upgrade, Brandwatch Consumer Research may be temporarily unavailable for up to one hour, and processing of new data may be delayed for approximately two hours.
Thank you for your understanding as we work to improve your experience.
Nov 7, 12:22 UTC
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Discover Report Download Error
Resolved - This issue has been resolved. Users will need to regenerate the Discover report for a new link, which will work as intended.
Nov 8, 19:17 UTC
Investigating - We are currently investigating an issue with Discover report download email links leading to an error page.
Nov 8, 16:13 UTC
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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