Support Email Delays
Monitoring - Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.

While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.

We apologise for any inconvenience caused and will provide further updates as more information becomes available.
Nov 13, 2026 - 10:23 UTC
Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Support Email Delays.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Consumer Research - Platform not loading
Resolved - This issue has been resolved and access to the Consumer Research platform has been restored.
Nov 10, 15:59 UTC
Identified - We are currently experiencing a platform outage affecting access to Brandwatch Consumer Research.

Users may be unable to log in.

Our Engineering team is actively working to resolve the issue and restore service as quickly as possible.

We apologise for the inconvenience and will share further updates as soon as available.

Thank you for your patience and understanding.
Nov 10, 12:42 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Scheduled Maintenance: Influence
Completed - The scheduled maintenance has been completed.
Nov 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 UTC
Scheduled - Date: Monday, 2 November 2026
Time: 09:00–11:00 UTC (10:00–12:00 CET, 04:00–06:00 EST, 20:00–22:00 AEDT)
Duration: Approximately 2 hours
We will be carrying out scheduled maintenance on the Influence ecommerce databases during this window.

This maintenance is part of our ongoing security improvements to ensure the continued stability and reliability of the platform.

This maintenance will only affect Influence users with Shopify integrations.

During the maintenance window, users may experience a brief interruption in data availability from their Shopify integrations.

We expect any disruption to last approximately 1–2 minutes, but have allocated a longer maintenance window to allow for any unexpected issues.

No action is required from users, and Shopify integrations will not need to be reconnected once the maintenance is complete. Data availability is expected to return to normal automatically.

We will monitor the maintenance closely and provide updates here if anything changes.
Thank you for your understanding.
Oct 26, 09:58 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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