All Systems Operational

Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Engage – Social Media Management Oct 19, 2025 06:00-07:00 UTC

We will be performing an infrastructure upgrade on Sunday 19th October, for Engage - Social Media Management.

Maintenance Window:
Sunday 19th October 7:00–8:00 AM BST, 8:00–9:00 AM CET, 2:00–3:00 AM ET, 4:00–5:00 PM AEST.
We’re allocating 1 hour window to ensure a smooth rollout, though maintenance may complete earlier than scheduled.

What to Expect:
During this time, Engage will be completely unavailable. Users accessing the module will see a maintenance message.

No data loss is expected. Once the maintenance is complete, all messages from this period will appear in Engage as usual.

Our Product, Engineering, and Support teams will be actively monitoring the maintenance and ready to respond to any issues.

We appreciate your patience and understanding as we continue to improve our platform to serve you better.

Posted on Oct 13, 2025 - 11:55 UTC
Oct 19, 2025

No incidents reported today.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Resolved - Earlier today, some Meta channels were temporarily disconnected. Our teams promptly investigated and successfully reconnected the affected channels. The issue has now been fully resolved.

We appreciate your understanding and patience while we addressed this matter. Should you require any further assistance, please contact our Support team.

Oct 16, 14:58 UTC
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 UTC
Scheduled - We will be performing scheduled maintenance on our storage platform.

During this window, the processing of new mentions may be temporarily paused.

Brandwatch Consumer Research will remain available throughout the maintenance period.

Any paused data will be processed and available within 30 minutes after the end of the maintenance window.

Thank you for your patience and understanding.

Oct 7, 14:36 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.