Consumer Research - Intermittent Issue with Results Not Loading
Update - We are continuing to monitor for any further issues.
Sep 21, 2026 - 15:48 UTC
Update - We are continuing to monitor for any further issues.
Sep 14, 2026 - 15:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 09, 2026 - 22:34 UTC
Investigating - We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Sep 09, 2026 - 17:12 UTC
Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 24, 2026

No incidents reported today.

Sep 23, 2026

Consumer Research - Issue Connecting LinkedIn Channels
Resolved - This incident has been resolved.
Sep 23, 07:08 UTC
Identified - We're currently experiencing an issue connecting LinkedIn Channels, our Engineering team has identified the issue and is working on a fix.
Sep 22, 18:56 UTC

Sep 22, 2026

Consumer Research - New Data Ingestion and Query Backfill Delays
Resolved - This incident has now been resolved.

Thanks for your patience whilst our engineers were working on fixing this.
Sep 22, 14:44 UTC
Monitoring - Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.

The Engineering team are continuing to work on a fix for the backfills issues.

Many thanks for your patience in the meantime.
Sep 22, 08:27 UTC
Update - Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
Sep 21, 22:48 UTC
Identified - Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
Sep 21, 21:46 UTC
Investigating - We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Sep 21, 21:23 UTC

Sep 21, 2026

[Consumer Research / Listen] Data Ingestion Delays
Resolved - This incident has been resolved.
Sep 21, 15:51 UTC
Investigating - We are aware of some delays with data ingestion within Consumer Research and Listen.

Our Engineering Team are working to clear the backlog as soon as possible.

Further updates will follow as soon as additional information becomes available.
Sep 21, 12:55 UTC
Labels Cannot Be Added to Content in Engage
Resolved - The incident has been resolved and the Engage labels can be used as usual now.
Sep 21, 10:23 UTC
Monitoring - Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage.

We are continuing to monitor the situation.
Sep 21, 05:37 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix.


The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.


We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.


We apologise for the ongoing disruption and appreciate your patience.
Sep 18, 12:00 UTC
Investigating - We are experiencing an issue where we are unable to add labels to content in Engage.
Sep 18, 09:46 UTC
Brandwatch Suite - Some user are unable to log into our platforms
Resolved - This incident has been resolved.
Sep 21, 09:07 UTC
Monitoring - Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms.

This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.

We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
Sep 21, 06:30 UTC
Investigating - We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading.

This issue has been escalated to our Engineers for further investigation.

We sincerely apologise for any inconvenience or disruption this causes.
Sep 21, 04:48 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Publish - Facebook publishing fails
Resolved - The incident has been resolved and Facebook publishing is back to working.
Sep 16, 10:27 UTC
Identified - Our Engineering team has successfully reproduced the issue affecting publishing to Facebook and is continuing to investigate the underlying cause.

Initial findings indicate that the issue may be related to image handling during the publishing process. The team is actively investigating this to confirm the root cause and determine the appropriate resolution.

We will provide a further update as soon as more information is available.

We apologise for the continued disruption and appreciate your patience while we work to resolve this.
Sep 16, 08:03 UTC
Investigating - We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network.

At this time the issue appears to impact only Facebook channels.

This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Sep 15, 16:32 UTC
Publish - LinkedIn posts fails to publish
Resolved - The incident has been resolved and Linked publishing is back to normal.
Sep 16, 09:31 UTC
Identified - Our Engineering team has identified the cause of the issue affecting publishing to LinkedIn and has prepared a fix.

The team is currently working through the final steps required before the fix can be released. Customers may continue to experience publishing failures in the meantime.

We will provide a further update once the fix has been deployed and we are able to confirm recovery.

We apologise for the continued disruption and appreciate your patience.
Sep 16, 08:04 UTC
Investigating - We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network.

At this time the issue appears to impact only LinkedIn channels.

This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Sep 15, 22:10 UTC

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Consumer Research - Issue Connecting LinkedIn Accounts
Resolved - This incident has been resolved.
Sep 11, 18:01 UTC
Investigating - We're currently experiencing an issue connecting LinkedIn accounts, and our Engineering team is investigating the cause.
Sep 11, 16:55 UTC

Sep 10, 2026

No incidents reported.

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