All Systems Operational

Consumer Intelligence Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management Operational
Platform Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 8, 2026
Consumer Research - Degraded performance Quick Search
Resolved - This incident has been resolved.
Apr 8, 20:47 UTC
Investigating - We are currently experiencing an issue impacting Quick Search within Consumer Intelligence.

Users may encounter incomplete or delayed results when using this feature.

Our team is actively investigating the issue and working to identify the root cause.

Please note Queries and Channels are not affected by this issue.
Apr 8, 18:07 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026
Publish - Instagram posts fail to publish
Resolved - Our engineers have confirmed that the Instagram API has stabilized and the issue with Instagram posts is reported as resolved.

We thank you for your patience and we apologise for any inconvenience this may have caused.
Apr 6, 14:35 UTC
Monitoring - Instagram publishing has now been restored, and posts of all types are being published successfully again.

Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation.

We thank you for your patience and apologise for any inconvenience this issue has caused.
Apr 3, 10:19 UTC
Update - We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected.

Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates.

We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
Apr 2, 18:00 UTC
Investigating - We are currently investigating an issue where Instagram posts in Publish are failing to publish.

Our development team is working on a resultion.

We appreciate your patience and will share updates as progress is made.
Apr 2, 08:21 UTC
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Apr 2, 2026
Apr 1, 2026

No incidents reported.

Mar 31, 2026
Publish - Posts remaining in processing state
Resolved - The implemented fix has successfully resolved the issue causing posts to remaining in a processing status.

We thank you for your patience and we apologise for any inconvenience or confusion this may have caused.
Mar 31, 00:47 UTC
Monitoring - Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation.

We thank you for your continued patience and apologise for any inconvenience this issue caused.
Mar 30, 04:32 UTC
Investigating - We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state.

Our development team is working on a resultion.

We appreciate your patience and will share updates as progress is made.
Mar 27, 13:32 UTC
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Scheduled Maintenance: Listen
Completed - The scheduled maintenance has been completed.
Mar 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 UTC
Scheduled - Date: Saturday, 28 March 2026
Time: 07:00 UTC (08:00 CET, 03:00 EST, 18:00 AEDT)
Duration: Approximately 12 hours

We will be carrying out scheduled maintenance for Listen during the specified window.

This maintenance is necessary to implement internal improvements to how product access, packages, and associated limits are provisioned for our customers.

During this time, users may experience intermittent issues, including:

- Temporary login errors when accessing the Listen module
- Delays while saved searches are reloaded

No data loss is expected.

To minimize disruption, we recommend avoiding critical work in Listen during the maintenance window where possible.

We will closely monitor the maintenance and provide updates here if there are any changes.

Thank you for your understanding.
Mar 23, 15:27 UTC
Mar 27, 2026
Mar 26, 2026

No incidents reported.

Mar 25, 2026
Consumer Research - Investigating: SSO Login Issues
Resolved - Resolved: SSO Login Issue

The issue affecting SSO logins has now been fully resolved.

Our team has verified that all systems are operating normally, and access has been restored for all users.

Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Mar 25, 10:42 UTC
Monitoring - Update: SSO Login Issue

We have implemented a fix for the SSO login issue, and services are now recovering.

Our team is currently monitoring the system to ensure stability and confirm that all functionality is fully restored.

We will provide further updates if any additional issues are identified. Thank you for your patience.
Mar 25, 10:10 UTC
Identified - We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

Thank you for your patience.
Mar 25, 09:28 UTC
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