Engage Feeds Not Loading

Incident Report for Brandwatch

Resolved

The earlier issue impacting parts of Social Media Management has been fully resolved. Our teams identified the cause and took corrective actions to restore stability. System performance has returned to normal, and we are no longer seeing any related errors.

We’ll continue to keep an eye on performance metrics to ensure everything remains stable, but no further impact is expected.

Thank you for your patience while we worked to resolve this.
Posted Oct 28, 2025 - 14:07 UTC

Update

We are continuing to investigate this issue.
Posted Oct 28, 2025 - 13:16 UTC

Investigating

We’re currently investigating an issue affecting Social Media Management where Engage feeds and Publish channels are not loading or accessible.

Our engineering team has been informed and is actively working to identify the cause.
Posted Oct 28, 2025 - 13:14 UTC
This incident affected: Social Media Management (Publish, Engage).