All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
[Consumer Research] Delay in retrieval of non-owned Instagram account data.
Resolved - This incident has been resolved.
May 20, 08:12 UTC
Investigating - We are experiencing delay in retrieval of non-owned Instagram account data. An issue with the Instagram APIs is currently preventing new data from being processed. Meta have been informed. When the API has been fixed, we will retrieve the missing posts

Our Engineering teams are investigating and working with Meta to resolve this issue with urgency.

Many thanks for your patience, and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
May 19, 09:53 UTC
May 19, 2022
Instagram direct messages not indexing, replies failing
Resolved - This incident has been resolved. Direct Messages are operational again.
May 19, 08:24 UTC
Monitoring - New Instagram direct messages now appear to be indexing as normal, and replies to all direct messages also now appear to deliver successfully.

We are continuing to monitor the situation and are in the process of confirming if direct messages sent during the partial outage will be retroactively indexed.
May 19, 07:27 UTC
Investigating - We are aware of an issue currently affecting Instagram direct messages being indexed by the Engage module, and replies failing with the below error message:

“(#100) The thread owner has archived or deleted this conversation, or the thread does not exist. (code 100, subcode 2534001)."

Some replies are failing with "Conversation is in an invalid state."

We are continuing to investigate this issue and will provide updates as this investigation continues.
May 19, 02:13 UTC
May 18, 2022
[BCR] A number of Customers are unable to backfill Queries
Resolved - This incident has been resolved.
May 18, 15:07 UTC
Investigating - A number of Customers are unable to backfill Queries

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
May 18, 11:12 UTC
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

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