Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Consumer Research] Scheduled Restarts May 29, 05:30-06:30 UTC

Summary - During the maintenance period many features and services will be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Posted on Apr 26, 11:13 UTC

Past Incidents

May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

[Consumer Research] PowerPoint exports not available

Resolved - This incident has been resolved.
May 3, 11:22 UTC

Investigating - Users are currently unable to export data into a Powerpoint file type.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
May 3, 10:02 UTC

May 2, 2021

No incidents reported.

May 1, 2021

[Consumer Research] Facebook and Instagram Authentication Failures

Resolved - This incident has been resolved.
May 1, 09:37 UTC

Update - Facebook confirmed the issue on their side and they are working to resolve this with urgency.
Apr 30, 11:34 UTC

Identified - This incident will cause no data loss. We strongly believe the issue is on Facebooks side and it has been reported to Facebook. They are investigating this with urgency.
Apr 30, 10:39 UTC

Investigating - Currently User are unable to authenticate Facebook and Instagram Pages and receive a notification that the authentication failed.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 30, 10:12 UTC

Apr 30, 2021

Apr 29, 2021

No incidents reported.

Apr 28, 2021

[Consumer Research] Delays in Query Backfills

Resolved - This incident has been resolved.
Apr 28, 09:38 UTC

Update - We are continuing to investigate this issue.
Apr 28, 09:38 UTC

Investigating - Clients may experience delays in query backfills. Our Engineers are investigating the issue and working to resolve it with urgency.
Apr 27, 21:06 UTC

Apr 27, 2021

[Consumer Research] Instagram Data Collection Issues

Resolved - This incident has been resolved.
Apr 27, 08:06 UTC

Update - We are continuing to investigate this issue.
Apr 26, 09:14 UTC

Update - We are continuing to investigate this issue.
Apr 26, 07:49 UTC

Investigating - Instagram data collection is significantly reduced due to an issue with the Instagram API. It has been reported to them, and they're investigating urgently.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 26, 07:48 UTC

Apr 26, 2021

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.