All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022
Resolved - This incident has been resolved.
Oct 4, 12:50 UTC
Update - Data collection and query creation/backfilling is still operational but users may experience this at a slower rate. Additionally, some clients/users may be experiencing problems logging in to the application and loading dashboards once again.
Oct 4, 10:05 UTC
Update - Query creation and editing performance has returned to normal but there maybe be a possibility of performance degrading which is currently being monitored.
Oct 3, 19:42 UTC
Update - Data collection is now operational but backfills currently in progress may still be affected.
Oct 3, 13:43 UTC
Update - Work is ongoing to resolve the data centre issues. Brandwatch services are coming back online. There are still significant delays in data collection and query creation due to the backlog that needs to be processed.
Oct 3, 10:43 UTC
Update - We are continuing to investigate this issue.
Oct 3, 09:10 UTC
Update - We are continuing to investigate this issue.
Oct 3, 08:53 UTC
Update - We are continuing to investigate this issue.
Oct 3, 08:50 UTC
Investigating - An incident at one of our data centres is causing significant delays to all data collection and the creation of new queries. Some clients may also experience problems logging in to the application and loading dashboards.
Oct 3, 06:28 UTC
Oct 3, 2022
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - This incident has been resolved.
Sep 29, 15:42 UTC
Update - We are continuing to investigate this issue.
Sep 29, 10:20 UTC
Update - We are continuing to investigate this issue.
Sep 29, 10:18 UTC
Investigating - We are experiencing multiple data delays due to an issue with our data partner, our Engineers are working together with our partner to resolve this as soon as possible.
Sep 29, 09:39 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.