All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 2, 2024

No incidents reported today.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - The incident has been resolved. Measure has been fully restored and users should experience no further interruptions.
Oct 31, 15:48 UTC
Monitoring - The issue with the Measure service has been resolved. Our team is actively monitoring to ensure that all users can access and utilize the service without any further interruptions.
Oct 31, 15:19 UTC
Update - We are currently investigating issues with Measure not loading properly. Our team is actively working on identifying the cause and restoring normal operations as soon as possible. No loss of data will occur.
Oct 31, 14:54 UTC
Investigating - We are currently investigating issues with Measure not loading properly. Our engineers have been alerted and we are awaiting a fix.
Oct 31, 14:51 UTC
Oct 30, 2024
Resolved - This incident has been resolved.
Oct 30, 08:48 UTC
Monitoring - Our team has identified the cause of the issue and implemented a fix.
TikTok channels can now be reconnected to Social Media Management again, as normal.

We do not expect any data loss from this incident, but please allow up to 30 minutes for the channel to backfill any data that might have been missed during the disconnection of the channel.

Our team continues to look into the root cause of this incident and is taking the necessary steps to avoid any further problems.

We apologise for the disruption and inconvenience this has caused.

Oct 29, 10:35 UTC
Investigating - We are aware of some TikTok accounts abruptly disconnecting from Social Media Management, and a 404 error preventing their reconnection.
The team is currently investigating this issue. We will share further updates here as we have them.

Oct 29, 10:08 UTC
Oct 29, 2024
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Resolved - This incident has been resolved.
Oct 24, 15:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 10:41 UTC
Investigating - We are currently experiencing issues affecting users' ability to log into Consumer Research. Our team is actively working to identify the root cause and implement a solution. We understand how important access to our platform is for your work, and we sincerely apologize for any inconvenience this may cause.

We will provide updates as we make progress. Thank you for your patience and understanding during this time.

Oct 24, 10:01 UTC
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.