Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

Scheduled Maintenance – Login System Upgrade

Completed - The scheduled maintenance has been completed.
May 10, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC

Scheduled - Scheduled Maintenance – Saturday, May 10th
We’ll be performing essential maintenance on Saturday, May 10th, to support the launch of an improved login experience for all users. During this time, the platform will be temporarily unavailable for login, including for users who sign in via SSO.

Maintenance Window: Saturday, May 10th
5:00–8:00 AM BST, 6:00–9:00 AM CEST, 12:00–3:00 AM ET, 2:00–5:00 PM AEST
We’re allocating the full 3-hour window to ensure a smooth rollout, though maintenance may complete earlier than scheduled.

What to Expect:
-All user login access will be unavailable during the maintenance window, including SSO users.
-SSO configurations will not be affected. After maintenance, all existing SSO setups will continue working as before.
-API access will remain fully operational throughout. API authentication and endpoints will not be affected.

Our Product, Engineering, and Support teams will be actively monitoring the maintenance and ready to respond to any issues.

Once complete, users will be able to log in via a newly upgraded login page designed to enhance your experience.
May 2, 11:44 UTC

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

Consumer Intelligence - Alerts Loading issue

Resolved - Thank you for your patience. This issue has been resolved.
May 6, 19:47 UTC

Investigating - We’re currently investigating an issue affecting Consumer Intelligence, specifically the Custom Alerts feature. Users may encounter a “Server error” message when attempting to view their list of custom alerts.

Our engineering team is actively investigating this with urgency. The issue appears to be intermittent.

Thank you for your patience, and we apologize for the inconvenience.
May 6, 18:46 UTC

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.