All Systems Operational
Analytics Operational
Analytics Application   Operational
Analytics API   Operational
Audiences   Operational
Data Collection   Operational
Vizia   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Analytics] Dashboard Exports and Insights Central Service Migrations Phase 2 Nov 16, 06:30-08:30 UTC
Window - 2018-11-16 06:30 UTC to 2018-11-16 08:30 UTC

Summary - During the maintenance period the Dashboard Exports and Insights Central features and services will be unavailable in Analytics.

Many thanks in advance for your patience during this time.
Posted on Nov 14, 11:39 UTC
Past Incidents
Nov 14, 2018
[Analytics] Dashboard Exports and Insights Central Service Migrations
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC
Scheduled - Window - 2018-11-14 06:00 UTC to 2018-11-14 07:00 UTC

Summary - During the maintenance period the Dashboard Exports and Insights Central features and services will be unavailable in Analytics.

Many thanks in advance for your patience during this time.
Nov 6, 16:06 UTC
Nov 13, 2018

No incidents reported.

Nov 12, 2018
[Audiences] Intermittent Loading Issues
Resolved - This incident has been resolved.
Nov 12, 23:21 UTC
Monitoring - The Engineering team are continuing to monitor the data backlog.
Nov 12, 11:49 UTC
Investigating - Following a new update to Audiences an unforeseen data backlog has formed causing some stability issues. Users may experience errors when loading data within the application and we'd recommend attempting to reload where an error message may show.

Projected Resolution - Our Engineering team are investigating and working to resolve this issue with urgency, however we expect the data backlog to take several hours to clear.

Many thanks in advance for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Nov 12, 11:12 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018
[Analytics] Scheduled Maintenance Delay
Resolved - The maintenance is now complete
Nov 10, 12:19 UTC
Investigating - This morning's scheduled maintenance has some delays estimated at an additional 2 hours and will complete by 12:00 UTC

During the maintenance period data collection and Query Backfills will be paused.

Please note that no data will be lost during this period. All Queries will be updated with full data and Query Backfills will restart once the maintenance is complete.

Many thanks in advance for your patience during this time.
Nov 10, 10:14 UTC
[Analytics] Database Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - Window - 2018-11-10 06:00 UTC to 2018-11-10 10:00 UTC

Summary - During the maintenance period data collection and Query Backfills will be paused.

Please note that no data will be lost during this period. All Queries will be updated with full data and Query Backfills will restart once the maintenance is complete.

Many thanks in advance for your patience during this time.
Nov 6, 12:28 UTC
Nov 9, 2018

No incidents reported.

Nov 8, 2018
[Analytics] Mentions Delay For New Backfill Requests Since 2018-11-07 00:00 UTC
Resolved - This incident has been resolved. Any Backfill requests created during the affected period have been re-run to fill in any potential missing data.
Nov 8, 00:00 UTC
Monitoring - New Backfill requests will not include data from midnight today onwards. Ongoing data collection is unaffected and Mentions will be processed into Queries as normal.

Projected Resolution - Our Systems and Engineering teams have identified and resolved the cause, however, we expect the backlog of Mentions to take several hours to clear before the data becomes available for any newly created Backfills.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Nov 7, 09:35 UTC
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018
[Audiences] Platform maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 08:30 UTC
Scheduled - Window - 2018-11-03 08:30 UTC to 2018-11-03 12:30 UTC

Summary - During the maintenance period many features and services will be unavailable.

Many thanks in advance for your patience during this time.
Nov 3, 08:18 UTC
Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

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