Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2021

No incidents reported today.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

[Consumer Research] - Lag on the collection and delivery of Mentions.

Resolved - This incident has been resolved. Data sources delay has cleared. No data was lost.
Sep 14, 21:04 UTC

Investigating - Some data sources are delayed by up to 1h. No data will be lost.

Our Engineering are monitoring the situation closely.
Sep 14, 19:15 UTC

[Consumer Research] Query Explore issues when adjusting date range

Resolved - This incident has been resolved.
Sep 14, 17:11 UTC

Investigating - When Exploring a Query, it will have loading issues if the date range is changed.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 14, 17:05 UTC

Sep 13, 2021

[Consumer Research] - Query loading issues in Dashboards

Resolved - This incident has been resolved.
Sep 13, 10:25 UTC

Update - The delay in the delivery of Mentions is now resolved however Metrics are still slightly delayed.
Sep 9, 15:54 UTC

Monitoring - The delay in the delivery of Mentions is now resolved however Metrics are still slightly delayed. Our Engineers are continuing to work on a full resolution.
Sep 9, 08:33 UTC

Investigating - A small proportion of clients will be receiving delayed realtime data and backfills

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 8, 08:06 UTC

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Sep 8, 2021

Sep 7, 2021

[BCR] Query loading issues in Dashboards

Resolved - The incident has been resolved.
Sep 7, 07:54 UTC

Investigating - Users are currently experiencing Query loading issues within their dashboards

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 7, 07:22 UTC