Investigating - We want to keep you informed about ongoing efforts to enhance our historical news coverage. As part of this process, there may be some delays in the availability of data within your Consumer Research data set.

These delays are due to the implementation of improvements aimed at enriching our news coverage. While we work diligently to complete this process, you may experience missing mentions in your dashboard for up to 48 hours.

Your feedback is crucial to us. If you continue to notice missing mentions beyond this timeframe, please reach out to our Support team. We'll investigate further to ensure you receive the comprehensive data you rely on.

Thank you for your understanding and patience as we strive to enhance your experience.

Apr 12, 2024 - 15:57 UTC
Investigating - We’d like to inform you that we’ve identified an interruption in the flow of YouTube data. This situation has arisen due to some rate limiting issues on the data-provider-side that they’re currently addressing. Please rest assured that we are actively working on getting it resolved with our partner.

We know how important it is for you to have access to all your data smoothly, and we’re really sorry for any trouble this might have caused. We’re keeping a close eye on things and working hard to get everything back to normal as soon as possible.

Thanks for your patience and support. If you have any questions or concerns, please feel free to get in touch with our Support team.

Apr 02, 2024 - 12:06 UTC
Consumer Intelligence ? Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 13, 2024

No incidents reported today.

Apr 12, 2024

Unresolved incident: Historical News Coverage.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident has been resolved.
Apr 3, 12:31 UTC
Update - We are continuing to investigate this issue.
Apr 3, 11:51 UTC
Investigating - We are currently investigating this issue.
Apr 3, 11:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:00 UTC
Scheduled - We're getting ready to enhance your experience with some behind-the-scenes upgrades. On Wednesday, April 3rd, from 5:00am to 7:00am UTC, we'll be carrying out essential maintenance to keep things running smoothly.

What you should know:
While we're working on the system, there will be intermittent delays in real-time and backfill mention processing, which will clear by the end of the maintenance window.

Why this matters:
We're making sure our database is in top-notch shape, ensuring a seamless experience for you.

Mar 27, 15:01 UTC
Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 22:18 UTC
Investigating - Users are receiving an error when selecting a Group as a data source in a Volume Over Time component. Additionally, users may also experience errors while exporting this component to Excel/CSV. Our Engineering teams are working urgently to resolve this issue.
Apr 2, 19:29 UTC
Apr 1, 2024
Resolved - This incident has been resolved.
Apr 1, 18:46 UTC
Monitoring - We have identified and implemented a fix, and are monitoring results.
Apr 1, 18:12 UTC
Identified - PowerPoint and PDF Dashboard exports may be delayed. The issue has been identified and we are working to restore full functionality.
Apr 1, 18:02 UTC
Monitoring - We have identified and implemented a fix, and are monitoring results.
Apr 1, 18:01 UTC
Investigating - PowerPoint and PDF Dashboard exports may be delayed. We are working to restore full functionality.
Apr 1, 16:22 UTC
Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.