Identified - The issue has been identified and a fix is being implemented.
Feb 21, 16:16 UTC
Update - We are continuing to investigate this issue.
Feb 7, 20:28 UTC
Investigating - Our content providers have notified us that there is currently an issue with Tencent QQ data being processed. They are investigating and we will continue to update the status page as more info arises.
Feb 7, 20:26 UTC
Analytics Partial Outage
Analytics Application Operational
Data Collection Partial Outage
APIs Operational
Brandwatch API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Partial Outage
Consumer Research Application Operational
Data Collection Partial Outage
ForSight Partial Outage
ForSight Application Operational
Data Collection Partial Outage
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Window - 2020-03-01 10:00 UTC to 2020-03-01 13:00 UTC

Summary - During the maintenance period the Quick Search services will be unavailable. Twitter and Reddit data collection will also be paused.

Please note that no data will be lost during this period. All Queries will be updated with full Twitter and Reddit data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Posted on Feb 21, 16:25 UTC
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020
Resolved - This incident has been resolved.
Feb 24, 21:10 UTC
Investigating - We are currently investigating this issue.
Feb 24, 21:06 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 07:00 UTC
Scheduled - Window - 2020-02-11 07:00 UTC to 2020-02-11 10:00 UTC

Summary - During the maintenance period Test Search services will be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All Queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Feb 7, 14:39 UTC