Social Media Management: Listen Authorisation Failed
Investigating - We are aware of an issue currently impacting the Listen module resulting in the module not loading for some users/organisation. Our Development team has been notified, and we are continuing to investigate.

Updates will be provided as soon as possible. We apologize for any inconvenience this issue has caused, and thank you for your patience.
Jul 1, 14:02 UTC
TikTok videos failing to publish
Update - We are continuing to work with TikTok's own support team in order to resolve issues with videos failing to publish.

At the moment, it appears that affected accounts require manual resolution by TikTok's team.

If you are still unable to publish TikTok content, please reach out to our support team via the in-app chat or by emailing social-support@brandwatch.com, so that your account information can then be forwarded to and reviewed by TikTok's support team.
Jun 28, 04:56 UTC
Update - We are continuing to work on a fix for this issue, and are currently awaiting a response from TikTok's own support team.
Jun 24, 02:45 UTC
Update - We are continuing to work on a fix for this issue, and are currently awaiting a response from TikTok's own support team.
Jun 22, 07:35 UTC
Update - TikTok video posts are continuing to fail publishing, and our Development team has contacted TikTok's own support team seeking the fullest possible information around this issue. We are currently awaiting further developments.

We will continue to keep you updated with any information on this issue as soon as it is available.
Jun 21, 06:14 UTC
Update - TikTok video posts are continuing to fail publishing, and our Development team has contacted TikTok's own support team seeking the fullest possible information around this issue.

We will continue to keep you updated with any developments as soon as they are available.
Jun 21, 00:27 UTC
Identified - Issues with TikTok video posts failing to publish appear to still be ongoing, however our team have identified that this issue is likely due to TikTok's API unsuccessfully receiving our requests for publishing.

We are continuing to investigate this cause and any possible solutions further, and will continue to provide updates as soon as they are available.
Jun 20, 07:09 UTC
Update - Issues with TikTok videos failing to publish appear to be ongoing, and we are continuing to investigate.

We will continue to provide updates as they are made available.
Jun 20, 04:11 UTC
Investigating - We are aware of an issue with all TikTok videos failing to publish with the below error message shown:

"Your post hasn't gone through. Please try again or schedule for a later date/time. If this error occurs again, contact support@falcon.io".

We are continuing to investigate this issue and will provide all updates as soon as they are available. We apologise for any inconvenience caused.
Jun 20, 01:40 UTC
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Social Media Management ? Partial Outage
Platform (Falcon) Operational
Publish Partial Outage
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Degraded Performance
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Social Media Management: Scheduled Maintenance July 9th Jul 9, 08:00-10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 10:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 10:16 UTC
Scheduled - We will undergo scheduled maintenance on July 9, 8AM CEST - 9AM CEST.
(3AM EDT - 4AM EDT / 5PM AEST - 6PM AEST)

This is to continue necessary system migrations to ensure continued stability and improve customer services.

Please be aware that during this service window, login attempts to Brandwatch Social Media Management may be unsuccessful. Active users may also be logged out of the platform during this time. If you are unable to log in during this time, we advise to try again after the service update has been completed.
Please note that scheduled publishing and data indexing will not be interrupted by this maintenance performance.

We apologize for any inconvenience this may cause.
Jul 1, 10:16 UTC
Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
[Consumer Research] Queries are being very slow to backfill data
Resolved - This incident has been resolved.
Jul 1, 10:21 UTC
Investigating - Users may experience very slow loading of Queries or newly created/backfilled Queries being stuck at 0% when gathering data.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience, and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Jul 1, 09:26 UTC
Schedule maintenance to expand data storage
Completed - The scheduled maintenance has been completed.
Jul 1, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:31 UTC
Scheduled - Due to the upcoming scheduled maintenance this Friday morning, there is an at-risk window which could slow backfills and real-time data down potentially.

This will not affect the frontend of Consumer Research, it’s just the risk of a noticeable delay for new data to BCR.
Jun 27, 15:22 UTC
Jun 30, 2022

No incidents reported.

Jun 29, 2022
[Vizia] Vizia Temporarily Down
Resolved - This incident has been resolved.
Jun 29, 14:39 UTC
Identified - Vizia is down. Goes to a blank screen when trying to open it.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Jun 29, 14:35 UTC
Option to reply to threaded comments not appearing in Engage
Resolved - Our issue with not having the option to reply to threaded comments has now been resolved. If you are continuing to not see this option in your Engage module, please refresh your browser.

Should issues persist beyond a refresh or clearing of browser data, please contact our Support team via the in-app chat or at social-support@brandwatch.com

Thank you for your understanding and patience.
Jun 29, 07:12 UTC
Identified - Our Development team have identified the cause of our reply button no longer appearing for threaded comments, and are in the process of releasing a fix.

We will provide another update on release of this fix, and thank you again for your patience.
Jun 29, 07:02 UTC
Update - Our Development team is continuing to investigate our issues with the option to reply to threaded comments not displaying.

We will continue to provide updates on this investigation as they are available, and thank you for your ongoing patience.
Jun 29, 05:44 UTC
Investigating - We are aware of an issue currently affecting the Engage module, with the option to reply to already threaded comments not appearing.

This issue is affecting all networks that support threaded replies, and appears to be general. Our Development team has been notified, and we are continuing to investigate.

Updates will be provided as soon as practicable. We apologise for any inconvenience this issue has caused, and thank you for your patience.

Please note that replies to other, non-threaded comments are functioning as normal.
Jun 29, 02:36 UTC
Jun 28, 2022
Social Media Management modules not accessible when using Safari
Resolved - This issue has been resolved, and the platform can now be accessed from Safari as normal. Thank you for your extended patience.
Jun 28, 07:19 UTC
Investigating - We are aware of an issue currently impacting all Safari users when attempting to access the Engage, Listen and Audience modules.

No loading will occur when modules are clicked, and users will remain on their current page, with no visible error message displayed.

We are currently advising users to use another recommended browser, such as Chrome, Firefox or Microsoft Edge.

We will continue to provide updates on this issue as soon as practicable, and apologise for any inconvenience caused.
Jun 28, 00:06 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
TikTok comments appearing blank in Engage
Resolved - Issues with TikTok comments appearing as blank have now been resolved. We will continue to monitor the situation, and thank you for your patience throughout this process.
Jun 24, 07:00 UTC
Investigating - We are aware of an issue with TikTok comments being indexed by the Engage module, leading to all comments appearing as blank.

All other networks appear to be indexing as normal.

Our Development team has been notified and will investigate the cause of and solution to this issue as soon as practicable.

We apologise for any inconvenience caused by this issue, and thank you for your patience.
Jun 24, 02:47 UTC
Jun 23, 2022
Scheduled server upgrades
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 UTC
Scheduled - Our Engineers are running some upgrades on our backend servers. There will be no downtime for our Platform, but there may be a delay in data collection. This may affect the following:

- Mentions may appear with Consumer Research later than usual
- Backfills may take longer than usual.

Thank you for your understanding.
Jun 20, 13:24 UTC
Jun 22, 2022
Jun 21, 2022
Jun 20, 2022
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