Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Audiences Application Operational

[Audiences] Data Collection Operational

Vizia Admin Operational

Vizia Command Center Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 13, 2022

No incidents reported today.

Aug 12, 2022

General: Social Media Management failing to load for Australian users

Resolved - This issue has now been resolved, after confirmation of downtime on the Cloudflare server utilised by our Australian users in accessing our services.

This downtime has now been resolved on Cloudflare's side, and our services are continuing to function as normal: https://www.cloudflarestatus.com/incidents/4vc1rfjzwngk

We thank you again for your extended patienced.
Aug 12, 07:49 UTC

Monitoring - Access to the Social Media Management platform appears to have been restored for Australian users. We are continuing to monitor the situation, and to investigate what caused this outage.

We will provide all updates as they are made available, and thank you for your patience thus far.
Aug 12, 07:08 UTC

Investigating - We are aware of an issue affecting all users in Australia, with the Social Media Management platform failing to load beyond a connection or authorisation error.

This issue is being escalated and is being treated as the highest possible priority, and we will provide updates on our investigation and eventual resolution as soon as they are available.

We apologise for the inconvenience this has caused. Please note that users outside of Australia do not appear to be affected by this outage.
Aug 12, 06:57 UTC

Aug 11, 2022

[Consumer Research] Dashboard PPT Exports Failing

Resolved - This incident has been resolved.
Aug 11, 20:21 UTC

Investigating - Clients are currently unable to export dashboards in PPT Format.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Aug 11, 17:39 UTC

Aug 10, 2022

No incidents reported.

Aug 9, 2022

Content not displayed in Publish Calendar

Resolved - The issue has now been resolved.
The problem was caused by a disconnection to one of our servers and only affected the front-end functions of Publish.
No data was lost during the outage and scheduled publishing was uninterrupted.
We apologise for the inconvenience that this has caused.
Aug 9, 12:28 UTC

Investigating - We are aware of and investigating an issue, where content is not displayed in the Publish Calendar.
We will provide further updates as soon as we have more information.
Aug 9, 12:19 UTC

Aug 8, 2022

[Consumer Research] Data loading issues for some Clients

Resolved - This incident has been resolved.
Aug 8, 20:32 UTC

Update - We are continuing to investigate this issue.
Aug 8, 20:29 UTC

Investigating - We are experiencing data loading issues for some Clients.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Aug 8, 20:21 UTC

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

[Consumer Research] Data Collection stability upgrade

Completed - The scheduled maintenance has been completed.
Aug 1, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:01 UTC

Scheduled - Summary - During the maintenance period, there will be a delay in collected mentions appearing within Consumer Research and Twitter collection will be paused briefly.

Please note that no data will be lost during this period.

Many thanks in advance for your patience during this time.
Jul 27, 14:52 UTC

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.