Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for Brandwatch Consumer Research Jan 26, 2025 07:00-08:00 UTC

Maintenance Details:
We will be performing essential maintenance to our systems to improve performance and reliability.

Expected Impact:
Data collection will be paused for up to 30 minutes during the maintenance window.
During this time, both new backfill and real-time data collection will be temporarily paused.
The app will continue to function as expected for all existing data.
Any data backlog will be cleared within 20 minutes after the maintenance is completed.

We appreciate your understanding and patience as we work to enhance the performance and stability of our platform.
Posted on Jan 21, 2025 - 15:08 UTC

Past Incidents

Jan 26, 2025

No incidents reported today.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

[Consumer Research] Data Downloads aren't progressing

Resolved - This incident has been resolved.
Jan 23, 12:02 UTC

Investigating - We are currently investigating an issue where some Brandwatch users are reporting Data Downloads as failing to process.

Our team is actively working to identify the root cause and implement a resolution. We are in close communication with relevant teams and will provide updates as more information becomes available.
Jan 23, 11:59 UTC

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

Unable to load Social Media Management

Resolved - This incident has been resolved.
Jan 20, 19:30 UTC

Update - We are pleased to announce that all issues with our Social Media Management platform have been fully resolved. All products are now live and operational without any delays, unusual loading times, or timeouts.

We recommend that customers who were scheduling content during the outage period review their planned posts. Those with content scheduled to go out during these hours should check the status of their social channels and re-schedule as needed.

Our engineers will continue to monitor the platform to ensure its stability. We thank you for your patience during this time and apologize for any inconvenience caused.
Jan 20, 19:29 UTC

Monitoring - All Social Media Management products are now live and operational.
Please be advised that users may still experience delays, unusual loading times or timeouts within the platform, for the time being.

Our engineers continue to monitor the situation to ensure continued platform stability.
Jan 20, 16:51 UTC

Update - Users should now be able to access the Social Media Management platform again but some delays in loading times may still be experienced.
This is following an internal issue that impacted our platform, resulting in a temporary service disruption.

Please be aware that Publish is not operational at this point and will not display content at this time. This is necessary while we validate existing data. We will provide further updates for Publish once the product goes live again.

We advise that some content created within Publish between UTC 00:00 and UTC 14:00 may have been lost and that this may include draft posts and scheduled posts created within that time. We advise all users that have created content or draft posts in Publish within this time to review their content schedule when possible.

We again offer our apologies for this disruption and will provide further updates as they become available.
Jan 20, 14:37 UTC

Identified - Our engineers have identified the source of the problem and are now working to restore functionality to the Social Media Management platform as a top priority.

We offer our apologies for this interruption and our gratitude for your continued understanding while we continue to work to resolve this issue.
Jan 20, 13:35 UTC

Investigating - We are currently experiencing difficulties with Social Media Management which can prevent users from successfully loading the platform. Please bear with us while we work to resolve this problem.

We will provide further updates as soon as possible.
Jan 20, 12:59 UTC

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

Publish - Erroneous media validation error warning

Resolved - Resolved: Media Validation Warning in Draft Posts

We are pleased to inform you that the issue causing a warning to appear for some users when creating/viewing draft posts in Publish has been resolved. Editing and publishing functionality remained unaffected throughout the incident.

Thank you for your patience and understanding while our team worked to address this. If you encounter any further issues, please don’t hesitate to reach out.
Jan 16, 13:39 UTC

Investigating - We are aware that some users may see a warning indicating that their media cannot be validated when attempting to view draft posts in Publish. Please note that while this warning appears, editing and publishing are both working without issue.

Our engineering team is actively investigating the cause and working on a fix.

We appreciate your patience and understanding as we work to resolve this.
Jan 15, 22:05 UTC

Jan 15, 2025

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:30 UTC

Scheduled - We will perform scheduled maintenance on Monday, January 13th, starting at 7:30AM CET (5:30PM AEDT).

During this time we will make a necessary update to our login service.
Please note that during the maintenance window, some users might experience an error when trying to log into the application. Any such interruption might last for up to ten minutes.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
Jan 7, 14:32 UTC

Jan 12, 2025

No incidents reported.