Identified - An AWS outage is affecting all realtime data ingestion and backfills, expect a delay in all data sources.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Dec 7, 16:53 UTC
Update - Data streams from our third party provider have continued to heal over the last couple of hours. All data sources now fully caught up and back to normal. With the one exception of Reddit metrics.

Reddit scores on Reddit posts and comments may remain behind for a few more hours as we continue to work with our data providers to normalize them. The posts/comments themselves though, we are receiving normally. It’s just the metrics that are still lagging.
Dec 6, 15:41 UTC
Update - Our data provider has implemented a fix and some data volumes are returning to normal levels. We are continuing to work with our data provider towards a full resolution.
Dec 6, 10:54 UTC
Identified - Awaiting a resolution from our data provider
Dec 6, 09:41 UTC
Investigating - We are currently investigating this issue.
Dec 6, 08:59 UTC
APIs Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Partial Outage
Consumer Research Application Partial Outage
Data Collection Partial Outage
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021

Unresolved incident: [Consumer Research] AWS Outage.

Dec 6, 2021

Unresolved incident: [Consumer Research] - Multiple data sources are delayed due to an issue with our data partner. This is affecting Reddit, forums, Tencent/QQ, Disqus, and VK.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 11:08 UTC
Investigating - A small number of Customers are unable to receive realtime Mention or backfill Queries due to an issue with capacity.

The app is otherwise functioning normally for all Clients.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Nov 25, 09:40 UTC
Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.