Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

[Consumer Research] - Social Panel creation failing

Resolved - This incident has been resolved.
Jan 14, 11:52 UTC

Update - We are continuing to investigate this issue.
Jan 14, 11:50 UTC

Investigating - Users are receiving errors when creating and editing Social Panels

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Jan 14, 10:09 UTC

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

[Consumer Research] Alert emails not reaching the customers

Resolved - This incident has been resolved.
Jan 5, 11:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 20:09 UTC

Update - We are continuing to work on a fix for this issue.
Jan 3, 13:09 UTC

Identified - Part of the alert are being sent, the delayed messages (since yesterday) have been sent now
Jan 3, 13:09 UTC

Investigating - Issue with receiving email notification for alerts/signals ,Our Engineers are investigating the issue with urgency
Jan 3, 10:55 UTC

Jan 4, 2022

Jan 3, 2022