Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2024

No incidents reported today.

Dec 4, 2024

Publish: Posts duplicating

Resolved - Our Development Team has resolved the issues identified during the rollout of updates to the post scheduling setup. These issues resulted in duplicate posts for some users due to unexpected system behaviours. After a thorough investigation and resolution, the platform has been stabilised, and the updated setup is now functioning as expected for the majority of our customers.

We are closely monitoring the platform to ensure continued stability and to prevent similar incidents in the future. We appreciate your understanding and patience while we worked to address this matter.
Dec 4, 17:38 UTC

Update - Our Development Team is actively investigating the issue reported earlier. We are committed to identifying and resolving the root cause as quickly as possible. Further updates will be provided as soon as additional information becomes available. We appreciate your patience and understanding.
Dec 3, 14:39 UTC

Investigating - We are aware of an issue causing posts to duplicate on the platform.

Our Development team has been alerted and is actively investigating the cause.

We are treating this as a high priority and will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Dec 2, 16:26 UTC

Consumer Research - some clients not receiving new Data.

Resolved - This incident has been resolved.
Dec 4, 15:39 UTC

Investigating - We are currently investigating an issue where some Brandwatch users are not receiving new data, and backfills are not processing as expected.

Our team is actively working to identify the root cause and implement a resolution. We are in close communication with relevant teams and will provide updates as more information becomes available.
Dec 4, 13:16 UTC

Dec 3, 2024

Dec 2, 2024

Publish: shared links failing to open, displaying error

Resolved - This incident has been resolved. Thank you for your patience.
Dec 2, 11:11 UTC

Monitoring - The team has identified the cause of the problem and had released a fix. All shared Publish links should be working as expected.
We continue to monitor the functionality of the feature.
Dec 2, 08:05 UTC

Investigating - We are aware of an issue currently affecting all Publish shared links, with these links displaying an error when attempting to open.

Our Development team has been alerted to this issue, and we are treating this as a high priority. Further updates will be provided as soon as they are available.

We thank you for your patience while this issue is investigated, and apologise for the frustration and inconvenience caused.
Dec 1, 23:19 UTC

Dec 1, 2024

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

Publish - Scheduling posts feature is not working

Resolved - This incident has been resolved.
Nov 26, 17:25 UTC

Monitoring - The team has identified the cause of the problem and had released a fix. All users with publishing rights should now be able to schedule content in the Publish module without issue.
We continue to monitor the functionality of the feature.
Nov 26, 15:20 UTC

Investigating - We are currently investigating an issue affecting the Publish - Scheduling feature. Users may experience difficulties when attempting to schedule posts. Our team is actively working on identifying the root cause and implementing a fix.

We apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Further updates will be provided here as soon as we have additional information.

Thank you for your understanding.
Nov 26, 14:09 UTC

Nov 25, 2024

Some Dashboard Links are not loading properly for clients

Resolved - The Dashboard viewing issue has been resolved. Thank you for your patience.
Nov 25, 18:09 UTC

Identified - We have identified a fix and it is being rolled out currently. We anticipate a resolution shortly and will provide another update once the issue is resolved.
Nov 25, 18:04 UTC

Investigating - We are currently experiencing an issue affecting certain dashboard links, causing them to load improperly or not load at all. Our team is actively investigating and working to resolve this as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality. We will continue to provide updates and notify you when the issue is resolved.
Nov 25, 17:19 UTC

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.