Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Audiences Application Operational

[Audiences] Data Collection Operational

Vizia Admin Operational

Vizia Command Center Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Brandwatch Quicksearch is temporarily down

Resolved - This incident has been resolved.
Mar 23, 18:46 UTC

Monitoring - The Historical Data toggle in Brandwatch Search is temporarily returning incomplete results. Other results are not affected. Resolution expected within two hours.
Mar 23, 17:54 UTC

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Home - Social Media Management Homepage failing to load for Safari users

Resolved - Our issues with the Home module failing to load in Safari have now been resolved. Users still impacted are advised to reach out to our Support team via the in-app chat, or at social-support@brandwatch.com

We thank you again for your extended patience.
Mar 21, 00:19 UTC

Update - We are continuing to investigate issues with our homepage failing to load in Safari. Users are advised to continue using an alternative browser during this time.

We thank you for your patience, and apologise for the ongoing inconvenience.
Mar 20, 06:44 UTC

Investigating - We are currently aware of an issue with the Social Media Management platform homepage failing to load for Safari users. Our Development team have been notified and we are continuing to investigate.

Users are advised to use an alternative browser during this time.

We apologise for any inconvenience and will continue to provide updates as they are made available.
Mar 19, 22:56 UTC

Mar 20, 2023

Mar 19, 2023

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Quicksearch, Query Preview Search and Embedded Apps will be missing data since ~ 14:00 GMT 15th March

Resolved - Engineering have confirmed that all issues have now been resolved.
Mar 17, 09:22 UTC

Identified - Engineers have identified and addressed the issue. Data is being restored for Quicksearch and we expect a full restoration within 24 hours.
Mar 16, 17:55 UTC

Investigating - Any data from this time period will be missing but the Engineers are currently investigating this and are looking to restore the missing data. This may take some time but we will update accordingly.
Mar 16, 10:24 UTC

Mar 16, 2023

Publish and Engage Module Outage

Resolved - Our issues with Publish and Engage not working as expected are now resolved. Please reach out to our Support team via the in-app chat or at social-support@brandwatch.com if you are encountering any difficulties.

We thank you for your extended patience and apologise for any frustration caused.
Mar 16, 04:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 16:01 UTC

Update - We are continuing to investigate this issue.
Mar 15, 15:56 UTC

Investigating - We are currently investigating this issue.
Mar 15, 15:37 UTC

Mar 15, 2023

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.