[Consumer Research & ForSight] Low Volume Blog Content
Update - We are continuing to work on a fix for this issue.
Sep 21, 10:35 UTC
Update - We are continuing to work on a fix for this issue.
Sep 13, 12:05 UTC
Update - We are continuing to work on a fix for this issue.
Sep 4, 12:30 UTC
Identified - We are currently experiencing lower volumes of blog content from our data provider, which may lead to missing blog posts in queries.

Blog content obtained via the Brandwatch crawlers is unaffected and will be collected and loaded into queries as normal.

Projected Resolution - We are working with our data provider to resolve the issues and expect to be processing full volumes within the next 1-2 weeks.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Aug 26, 11:50 UTC
APIs Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
ForSight Degraded Performance
ForSight Application Operational
Data Collection Degraded Performance
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
[Consumer Research] Delays in Data collection
Resolved - This incident has been resolved.
Sep 23, 08:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 08:40 UTC
Investigating - Backfills may take longer to complete as we are currently noticing some delays.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Sep 22, 18:22 UTC
[Consumer Research / Audiences] Reduced Volume and Delays
Resolved - This incident has been resolved.
Sep 23, 08:39 UTC
Investigating - Our Engineers have noticed reduced volume and delayed Social Panel/Audiences creation. They expect this to last for the next 90 minutes

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Sep 22, 18:45 UTC
Sep 22, 2020
[Consumer Research] Issues Viewing Social Panels
Resolved - This incident has been resolved.
Sep 22, 17:05 UTC
Investigating - There are currently some issues with viewing Social Panels.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Sep 21, 17:39 UTC
Sep 21, 2020
[Consumer Research] Social Panels Searches Failing
Resolved - This incident has been resolved.
Sep 21, 10:34 UTC
Monitoring - Social panel creation is slower than expected, but creation success rates are now much improved.

We are continuing to monitor closely.
Sep 18, 09:01 UTC
Investigating - Social Panel searches are currently encountering some difficulty. This is mostly affecting larger lists.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Sep 17, 19:38 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

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