Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

[Consumer Research] Signals Not Generating

Resolved - This incident has been resolved.
Jun 1, 10:49 UTC

Investigating - Signals are not currently generating, which means Signals email notifications are not being sent.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Jun 1, 10:16 UTC

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

[Consumer Research] Query backfills not processing

Resolved - This incident has been resolved.
May 29, 07:35 UTC

Update - We are continuing to investigate this issue.
May 29, 07:02 UTC

Investigating - Backfills are not currently processing for any queries created/edited since 5:00 UTC. The queries have been created/edited successfully, but the resulting backfills are queued.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 29, 07:01 UTC

May 28, 2020

No incidents reported.

May 27, 2020

[Consumer Research] SSO Users Unable to Log In

Resolved - This incident has been resolved.
May 27, 14:49 UTC

Investigating - Users enabled with single sign-on (SSO) are currently unable to log in to the application.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 27, 14:24 UTC

[Audiences] Incomplete Author Search Results

Resolved - This incident has been resolved.
May 27, 09:13 UTC

Identified - The issue has been identified and a fix is being implemented.
May 26, 15:57 UTC

Investigating - Due to an unforeseen issue with the Audiences data storage platform, emergency maintenance is required meaning users may see a reduced number of authors returned by searches over the next 24 hours.

We anticipate between 10-20% less authors may be returned than expected throughout this period.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 26, 11:19 UTC

May 26, 2020

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

[ForSight] Application unavailable

Resolved - This incident has been resolved.
May 22, 15:00 UTC

Monitoring - The application is available again and we are monitoring closely.
May 22, 14:52 UTC

Investigating - ForSight is currently unavailable.

Projected Resolution - Our Systems and Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 22, 14:49 UTC