Brandwatch Status

All Systems Operational

Analytics Operational

Analytics Application Operational

Data Collection Operational

APIs Operational

Brandwatch API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 29, 2020

No incidents reported today.

Jan 28, 2020

[Analytics, Consumer Research, ForSight] Weibo Data Stream Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:01 UTC

Scheduled - Window - 2020-01-28 09:00 UTC to 2020-01-28 11:00 UTC

Summary - Our Weibo Data Provider will be carrying out maintenance that will impact the Weibo Data Stream.

Please note that no data will be lost during this period, but there will be a short delay in the data appearing in Queries and Monitors following the maintenance period.

Many thanks in advance for your patience during this time.
Jan 27, 15:43 UTC

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

[Multiple Products] Login unavailable

Resolved - This incident has been resolved.

Many thanks again for your patience and our sincere apologies for any inconvenience that may have been caused.
Jan 24, 12:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 11:01 UTC

Investigating - It's not currently possible to log in to any of Analytics, Audiences, BW APIs, Consumer Research or Vizia.

Projected Resolution - Our Systems and Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Jan 24, 10:45 UTC

Jan 23, 2020

No incidents reported.

Jan 22, 2020

[Audiences & Consumer Research] Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:01 UTC

Scheduled - Window - 2020-01-22 08:00 UTC to 2020-01-22 09:00 UTC

Summary - During the maintenance period many features and services may be unavailable for the Audiences and Consumer Research applications.

Please note that no data will be lost during this period. All Queries will continue to collect data as normal during the maintenance period.

Many thanks in advance for your patience during this time.
Jan 17, 14:26 UTC

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.