Brandwatch Status

All Systems Operational

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Audiences Application Operational

[Audiences] Data Collection Operational

Vizia Admin Operational

Vizia Command Center Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 5, 2022

No incidents reported today.

Oct 4, 2022

[Consumer Research] Delays to data collection and problems loading dashboards

Resolved - This incident has been resolved.
Oct 4, 12:50 UTC

Update - Data collection and query creation/backfilling is still operational but users may experience this at a slower rate. Additionally, some clients/users may be experiencing problems logging in to the application and loading dashboards once again.
Oct 4, 10:05 UTC

Update - Query creation and editing performance has returned to normal but there maybe be a possibility of performance degrading which is currently being monitored.
Oct 3, 19:42 UTC

Update - Data collection is now operational but backfills currently in progress may still be affected.
Oct 3, 13:43 UTC

Update - Work is ongoing to resolve the data centre issues. Brandwatch services are coming back online. There are still significant delays in data collection and query creation due to the backlog that needs to be processed.
Oct 3, 10:43 UTC

Update - We are continuing to investigate this issue.
Oct 3, 09:10 UTC

Update - We are continuing to investigate this issue.
Oct 3, 08:53 UTC

Update - We are continuing to investigate this issue.
Oct 3, 08:50 UTC

Investigating - An incident at one of our data centres is causing significant delays to all data collection and the creation of new queries. Some clients may also experience problems logging in to the application and loading dashboards.
Oct 3, 06:28 UTC

Oct 3, 2022

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

Multiple data are delayed due to an issue with our data partner

Resolved - This incident has been resolved.
Sep 29, 15:42 UTC

Update - We are continuing to investigate this issue.
Sep 29, 10:20 UTC

Update - We are continuing to investigate this issue.
Sep 29, 10:18 UTC

Investigating - We are experiencing multiple data delays due to an issue with our data partner, our Engineers are working together with our partner to resolve this as soon as possible.
Sep 29, 09:39 UTC

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.