Monitoring - An update to the Support Chat widget has been deployed.

This update resolves the prior degraded performance with our chat widget, customers still experiencing issues with the chat widget are advised to contact Support for further troubleshooting via social-support@brandwatch.com

We thank you again for your patience throughout this update’s development, and apologise for the frustration this issue has caused.

Sep 27, 2024 - 12:59 UTC
Update - We are continuing to investigate intermittent issues with our chat tool. If necessary please contact support at social-support@brandwatch.com. We will continue to provide updates with our progress.
Jun 04, 2024 - 09:44 UTC
Investigating - Some users may be experiencing intermittent issues with our chat widget as we make improvements. If you cannot see the chat widget and would like to make contact with support, please email us at social-support@brandwatch.com. We apologise for any inconvenience and appreciate your patience. We will keep you updated with our progress.
May 21, 2024 - 11:28 UTC
Monitoring - An update to the Hub app has been deployed to the App Store and is available to install.

This update appears to have resolved the Hub app's degraded performance, and customers still experiencing issues with our app are advised to contact Support for further troubleshooting.

We thank you again for your patience throughout this update's development, and apologise for the frustration these issues have caused.

Sep 25, 2024 - 01:09 UTC
Investigating - We are currently experiencing degraded performance within the Hub application - Publish module of Social Media Management. The impacted areas include continuous loading screens, timeout requests, and other abnormal behaviors.

Please Note: Publish module functionality on desktop for Social Media Management is operational and working as intended. This can be used in place while our team continues investigating the issues with the Hub application.

We are treating the matter as highest priority and apologize for the interruption this causes. We appreciate your patience while we work on resolving this issue.

Aug 27, 2024 - 19:03 UTC
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 UTC
Scheduled - To ensure optimal performance and reliability of our system, we will be conducting maintenance

Details:
Date: Sunday, 29th September 2024
Start time: 6am UTC / 8am CET / 7am BST / 2am ET
End time: 7am UTC / 9am CET / 8am BST / 3am ET

Impact:
Duration: 1 hour maximum

Expected Effect: During this change window data collection will be paused for up to 30 minutes, during which new backfill and realtime data collection will also be paused. The platform will continue to work as expected for all existing data, and the backlog should clear within 30 minutes of completing the works.

We appreciate your understanding and apologize for any inconvenience caused. Should you require further information or assistance, please do not hesitate to contact us.

Sep 24, 13:18 UTC
Sep 28, 2024

No incidents reported.

Sep 27, 2024
Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:00 UTC
Scheduled - We will perform scheduled maintenance on September 27th at 9AM - 11AM CEST
(5PM - 7PM AEST / 3AM - 5AM ET)

This is to ensure necessary stability for future upgrades and improved customer services.

Please be aware that during this service window, loading times within Brandwatch Consumer Research (BCR) might be temporarily slowed down for some minutes.
All services will otherwise be uninterrupted and remain online.

No interruptions to data indexing will be experienced.

We apologize for any inconvenience this may cause.

Sep 20, 14:21 UTC
Resolved - This incident has been resolved.
Sep 27, 07:39 UTC
Investigating - We're currently experiencing slower-than-expected load times for backfills across the platform. Our team is actively investigating the issue and working to restore optimal performance as soon as possible. We appreciate your patience and will provide further updates as soon as we have more information.
Thank you for your understanding.

Sep 26, 08:57 UTC
Sep 26, 2024
Sep 25, 2024

Unresolved incident: Publish - Hub App Not Loading.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Resolved - This incident has been resolved.
Sep 23, 18:33 UTC
Identified - We are currently experiencing slower-than-usual query backfills. Our engineering team is actively investigating the issue to identify the root cause and implement a solution as quickly as possible.
Sep 23, 17:35 UTC
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024
Resolved - This incident has been resolved.
Sep 19, 19:28 UTC
Identified - We’re pleased to report that most issues affecting our platform have been resolved. We are still addressing a known issue affecting the display of top authors and breakdowns for Social Panels. Our team is actively working on a fix and will provide updates as soon as possible.
Sep 18, 21:05 UTC
Investigating - When new Social Panels are being created, users are encountering an error. Engineering is aware of the issue and currently investigating a solution.
Sep 18, 14:48 UTC