All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will perform scheduled maintenance on Saturday, March 23, 2024, 8.00-10.00 UTC
(7PM - 9PM AEDT / 4AM - 6AM EDT / 9AM - 11AM CET)

This is for necessary system updates to enhance product experience and improve customer services.
Please be aware that during parts of this service window all Brandwatch products will be unavailable.
We advice that all data indexing will be uninterrupted during this service window.

We further advice that all content scheduling will be uninterrupted during this service window.
Content creation, content engagement, and reports will be unavailable during parts of this service window.

No automated functions of the products will be affected during this time.

Users may experience their active session in Brandwatch products being ended during this service window. This requires the user to log in to the product again, after the service window has ended.
We apologize for any inconvenience this may cause.

Posted on Mar 18, 2024 - 09:25 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 18:04 UTC
Investigating - We are currently investigating the issue.
Mar 14, 16:15 UTC
Mar 14, 2024
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - This incident has been resolved.
Mar 11, 07:53 UTC
Monitoring - The Meta API has seen a gradual recovery in stability, with Instagram Carousel Posts now publishing successfully.

While it appears functionality is restored, our engineering team are continuing to monitor the situation and will update accordingly. We apologise for any inconvenience caused.

Mar 11, 01:56 UTC
Investigating - Our team is actively investigating an issue affecting the processing of Instagram carousel posts. It appears that there is some instability with the Meta API, which our system relies on for publishing Instagram content. This instability is likely causing the processing delays and issues with posts getting stuck.

Due to this uncertainty with the Meta API, we advise customers not to take any actions on affected posts at this time. This includes attempting to re-publish or edit posts, as it may exacerbate the issue or result in further delays.

Our engineering team is diligently working to identify the root cause of the problem and implement a solution. We are closely monitoring the situation and will provide updates as soon as we have more information or a resolution.

Mar 8, 15:56 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - The incident with Meta's applications has been resolved. For further information please see their status page at https://metastatus.com/. Thank you for your patience.
Mar 5, 20:06 UTC
Monitoring - We are pleased to inform you that Meta services, including Facebook and Instagram, are now operational again. However, as Meta continues to recover from recent disruptions, we advise exercising patience as some functionalities may still be stabilising. For real-time updates on Meta's service status, please refer to Meta's official Statuspage at the following link: https://metastatus.com/
Mar 5, 18:15 UTC
Investigating - We would like to inform you that Meta (including Facebook and Instagram) are currently experiencing technical difficulties, resulting in service disruptions.

We are actively monitoring the situation and awaiting updates from Meta's technical team. We apologise for any inconvenience caused and assure you that we are closely following developments to provide you with the latest information as soon as it becomes available.

Thank you for your patience and understanding during this time.

Mar 5, 16:14 UTC