Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Facebook Data Collection Issues

Resolved - This incident has been resolved.
Apr 16, 11:46 UTC

Identified - Engineering have identified an issue with Facebook non-owned data collection since the release on the 6th April.
Data volumes are unaffected. There are no issues with owned collection.

The issue identified is that author information is not being collected for Owner Comments on non-owned Facebook pages.

The impact is that the Facebook Analytics dashboard component will show reduced or zero count for the “Owned Comment” column for non-owned pages.

Engineering are working on a fix and provide a resolution as soon as possible.
Apr 15, 19:56 UTC

Investigating - We are currently experiencing a drop in non-owned facebook page owner comments since 6th April.
Apr 15, 17:01 UTC

Apr 15, 2021

Apr 14, 2021

No incidents reported.

Apr 13, 2021

[Consumer Research] Facebook and Instagram Data Collection Issues

Resolved - This incident has been resolved.
Apr 13, 10:02 UTC

Monitoring - The Instagram data has now fully re-loaded and User should not experience any data loss.
The collection of Facebook data has been restarted and our Engineers are currently monitoring the delayed data to be re-loaded. No data loss is expected.
Apr 7, 11:01 UTC

Update - Our Engineers confirmed there is no data loss but a delay for Facebook and Instagram data by 15 hours.
Apr 7, 08:50 UTC

Investigating - Users may experience loss of ongoing Facebook data. The issue appears to have started on 2020-04-06 at approximately 11pm UTC.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 7, 07:24 UTC

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

BCR Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC

Scheduled - Summary - Routine Database Maintenance: During the maintenance period many features and services could be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Apr 7, 20:04 UTC

Apr 9, 2021

No incidents reported.