All Systems Operational
APIs Operational
Brandwatch API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Operational
Consumer Research Application Operational
Data Collection Operational
ForSight Operational
ForSight Application Operational
Data Collection Operational
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020
Resolved - This incident has been resolved.
Jun 1, 10:49 UTC
Investigating - Signals are not currently generating, which means Signals email notifications are not being sent.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Jun 1, 10:16 UTC
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Resolved - This incident has been resolved.
May 29, 07:35 UTC
Update - We are continuing to investigate this issue.
May 29, 07:02 UTC
Investigating - Backfills are not currently processing for any queries created/edited since 5:00 UTC. The queries have been created/edited successfully, but the resulting backfills are queued.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 29, 07:01 UTC
May 28, 2020

No incidents reported.

May 27, 2020
Resolved - This incident has been resolved.
May 27, 14:49 UTC
Investigating - Users enabled with single sign-on (SSO) are currently unable to log in to the application.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 27, 14:24 UTC
Resolved - This incident has been resolved.
May 27, 09:13 UTC
Identified - The issue has been identified and a fix is being implemented.
May 26, 15:57 UTC
Investigating - Due to an unforeseen issue with the Audiences data storage platform, emergency maintenance is required meaning users may see a reduced number of authors returned by searches over the next 24 hours.

We anticipate between 10-20% less authors may be returned than expected throughout this period.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 26, 11:19 UTC
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 15:00 UTC
Monitoring - The application is available again and we are monitoring closely.
May 22, 14:52 UTC
Investigating - ForSight is currently unavailable.

Projected Resolution - Our Systems and Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
May 22, 14:49 UTC