Update - Facebook support have confirmed that they have identified the cause of the issues and their Engineering team are working to resolve.
Mar 23, 09:41 UTC
Update - Unfortunately the changes introduced in our platforms to re-attempt authentication have been unsuccessful and authentication failures persist in line with the ongoing Facebook outage: https://developers.facebook.com/status/dashboard/

Our Engineering team have requested updates from Facebook support and are awaiting feedback.

Further updates will be provided as soon as they become available.
Mar 18, 17:07 UTC
Monitoring - Our Engineering team are awaiting an update from Facebook support regarding the current Facebook API issues affecting Instagram authentication.

As we await an update, changes have been introduced to automatically re-attempt authentication when a user tries to authenticate their Instagram credentials in our application in the event that a repeat attempt may be successful.

Many thanks for your continued patience and our sincere apologies for any inconvenience.
Mar 16, 17:46 UTC
Update - We are continuing to work on a fix for this issue.
Mar 16, 11:46 UTC
Identified - We have identified issues with Facebook authentication causing some channels and Instagram tracking to fail to collect data.

Projected Resolution - Our Systems and Engineering teams have traced these issues back to a bug on Facebooks API and are working with their support team to get the issues resolved.

We recommend that any Owned Facebook channels and Instagram Business Accounts be reauthenticated as soon as possible to prevent further data loss.

If you encounter any issues with authentication please raise a ticket with our support team.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Mar 13, 17:22 UTC
Analytics Degraded Performance
Analytics Application Operational
Data Collection Degraded Performance
APIs Operational
Brandwatch API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
ForSight Degraded Performance
ForSight Application Operational
Data Collection Degraded Performance
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Window - 2020-03-29 06:00 UTC to 2020-03-29 08:00 UTC

Summary - During the maintenance period many features and services will be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All Queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Posted on Mar 28, 12:58 UTC
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 14:12 UTC
Investigating - The incident from earlier today has unfortunately re-occurred and we are continuing to experience an unusually large backfills queue, which has caused a backlog of requests. This means that newly requested backfills will currently take longer than usual to process. Please avoid re-requesting backfills as this will cause further delays.

New mentions are being collected, but there are currently slight delays in processing new mentions into query data-sets.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Mar 20, 12:17 UTC
Resolved - This incident has been resolved.
Mar 20, 11:35 UTC
Investigating - We are currently experiencing an unusually large backfills queue, which has caused a backlog of requests. This means that newly requested backfills will currently take longer than usual to process. Please avoid re-requesting backfills as this will cause further delays.

New mentions are being collected, but there are currently slight delays in processing new mentions into query data-sets.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Mar 20, 11:10 UTC
Mar 19, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020
Resolved - This incident has been resolved.
Mar 16, 16:45 UTC
Monitoring - Existing, historic mentions data is now processing and will become available in dashboards shortly for affected customers. Newly collected content remains unavailable and we are continuing to work towards full resolution.
Mar 16, 16:39 UTC
Investigating - One of our mentions databases is currently encountering some unexpected issues. This means that customers with queries powered by the affected mentions database are currently unable to load data in their dashboards.

Projected Resolution - Our Systems and Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Mar 16, 15:52 UTC
Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.