We will perform scheduled maintenance on December 9th at 9AM - 10AM CST / 8AM - 9AM UTC.
This is to continue necessary system migrations to ensure continued stability and improve customer services.
Please be aware that during parts of this service window the Social Media Management (SMM) platform will be unavailable to users and that some delays in data indexing and scheduled content publishing during this time are expected. All delayed data indexing will be resumed immediately following the migration. Content, scheduled for publishing during the maintenance window, will be published automatically once the service is complete.
We apologize for any inconvenience this may cause. Posted on
Nov 27, 2023 - 16:06 UTC
This incident has been resolved.
Nov 24, 07:26 UTC
We are continuing to investigate this issue.
Nov 24, 07:05 UTC
We are currently experiencing an issue with our 'add channels' button, as it is not responding and preventing new connections being made to our platform. At this stage, no workaround has been identified.
Our Development team has been notified, and we are treating this issue with a high priority. Updates will be provided as soon as they are available.
We thank you for your patience, and apologise for the inconvenience caused.
Nov 24, 00:51 UTC
Nov 23, 2023
Unresolved incident: Publish - Publishing error for Instagram due to 'restricted account'.
The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 UTC
We will be undergoing scheduled maintenance during this time.
Nov 8, 17:46 UTC
We will perform necessary maintenance for Legacy Benchmark (Unmetric) at this time on November 18th.
9AM - 3PM CET (2:30PM - 8:30PM IST)
During this service window, Legacy Benchmark (Unmetric) will be inaccessible to all users. No delays or data loss will occur within the platform, but user login sessions will be temporarily unsuccessful during this time.
Please note that all other services will be unaffected.
Nov 8, 15:37 UTC
Meta's status page has now updated to say that they've resolved their Messenger issues, and all test direct messages are sending successfully.
Please advise our Support team if you are continuing to encounter further issues in sending direct messages, so that we can further investigate if necessary.
We thank you again for your patience and apologise for the frustration caused by this issue.
Nov 16, 04:10 UTC
Facebook has acknowledged an issue with their Messenger API affecting replies sent from external tools such as our platform, and are now in the process of applying a fix: https://metastatus.com/messenger
We will continue to monitor the status of this fix, and its impacts on replies failing to send from our Engage module. We thank you for your extended patience, and apologise for the ongoing inconvenience.
Nov 16, 01:17 UTC
An error may be displayed when attempting to respond to a Facebook direct message in the Engage module. No other networks are affected. Our team is currently investigating the issue.
Nov 15, 22:26 UTC