Brandwatch Status

All Systems Operational

Analytics Operational

Analytics Application Operational

Analytics API Operational

Data Collection Operational

Audiences Operational

Vizia Operational

Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Analytics] Database Maintenance Dec 16, 06:00-09:00 UTC

Window - 2018-12-16 06:00 UTC to 2018-12-16 09:00 UTC

Summary - During the maintenance period all features will work as normal, however data collection will be paused.

Please note that no data will be lost during this period. All Queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Posted on Dec 12, 17:01 UTC

Past Incidents

Dec 13, 2018

[Analytics] Reduced Signals Service Performance

Resolved - This incident has been resolved.
Dec 13, 09:15 UTC

Monitoring - Signals emails are being generated and sent at a lower rate than usual. Users may notice that they receive a lower number of Signals emails than normal.

Projected Resolution - Our Systems and Engineering teams have resolved the underlying issues and the Signals service is progressing towards the expected levels. We will continue to monitor the service closely, but expect a full recovery to take several hours.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been fully resolved.
Dec 12, 09:35 UTC

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

[Analytics] Mentions Data not loading

Resolved - This issue has now been resolved.
Dec 3, 22:40 UTC

Investigating - Mentions data is not loading for Components in the Analytics application. This is only affecting a small number of clients.

Projected Resolution - Our Systems and Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Dec 3, 22:09 UTC

[Help Center] Help Center Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 UTC

Scheduled - Window - 2018-11-30 08:00 UTC to 2018-12-03 20:00 UTC

Summary - During the maintenance period the Help Center at https://support.brandwatch.com/ will be unavailable.

The support team can be contacted on support@brandwatch.com should you have a question about a feature or need to raise a support ticket.

Many thanks in advance for your patience during this time.
Nov 19, 16:23 UTC

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

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