Monitoring - Audiences and Social Panels are now fully operational. We are continuing to monitor the results of the latest fixes.
Aug 14, 09:32 UTC
Identified - We’ve unfortunately encountered some problems while attempting to restore live data ingestion, which has resulted in Audiences and Social Panels searches being unavailable for the next few hours.

Further updates on our progress will be provided as they become available.
Aug 13, 12:03 UTC
Update - Historic data is now fully searchable in Audiences and Social Panels and Audiences insights are available once again.

Our Engineering team are now working towards resuming live data ingestion.

Many thanks for your continued patience as we work towards full resolution.
Aug 13, 09:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 16:42 UTC
Investigating - Audiences searches and Social Panels are currently failing and returning errors.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Aug 9, 15:20 UTC
APIs Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Operational
Consumer Research Application Operational
Data Collection Operational
ForSight Operational
ForSight Application Operational
Data Collection Operational
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Summary - During the maintenance period many features within the Consumer Research application are at risk of being unavailable.

Access to the Consumer Research and Data Upload APIs is also at risk of being unavailable during this period.

Many thanks in advance for your patience during this time.
Posted on Jul 31, 09:42 UTC
Past Incidents
Aug 14, 2020

Unresolved incident: [Audiences & Consumer Research] Audiences and Social Panels searches failing.

Aug 13, 2020
Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - Summary - During the maintenance period the application will be fully operational however Audiences and Social Panels searches may return lower volumes than expected.

Many thanks in advance for your patience during this time.
Aug 7, 09:44 UTC
Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 10:00 UTC
Scheduled - Summary - During the maintenance period the Audiences application will be unavailable as we work to resolve the underlying cause of the recent stability issues.

Please note that Consumer Research will be fully operational, however the Social Panels author search will be unavailable.

Many thanks in advance for your patience during this time.
Aug 7, 10:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - Summary - During the maintenance period the application will be operational however Audiences and Social Panels searches may return lower volumes than expected.

Many thanks in advance for your patience during this time.
Aug 7, 09:42 UTC
Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 01:00 UTC
Scheduled - Summary - During the maintenance period the application will be fully operational however Audiences and Social Panels searches may return lower volumes than expected.

Many thanks in advance for your patience during this time.
Aug 7, 09:41 UTC
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 21:55 UTC
Investigating - Audiences searches and Social Panels author searches are currently failing and returning errors.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Aug 4, 19:36 UTC
Aug 3, 2020
Resolved - This incident has been resolved.
Aug 3, 16:37 UTC
Investigating - Audiences searches and Social Panels author searches are currently failing and returning errors.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Aug 3, 14:07 UTC
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - This incident has been resolved.
Jul 31, 13:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 11:56 UTC
Investigating - Audiences searches are intermittently failing and the "Find Authors" feature of Social Panels in Consumer Research is also affected.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Jul 31, 09:30 UTC