[Consumer Research, Analytics & Forsight] Instagram credentials de-authenticated for some users
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Update - Facebook support have confirmed that they have identified the cause of the issues and their Engineering team are working to resolve.
Mar 23, 09:41 UTC
Mar 23, 09:41 UTC
Update - Unfortunately the changes introduced in our platforms to re-attempt authentication have been unsuccessful and authentication failures persist in line with the ongoing Facebook outage: https://developers.facebook.com/status/dashboard/
Our Engineering team have requested updates from Facebook support and are awaiting feedback.
Further updates will be provided as soon as they become available.
Mar 18, 17:07 UTC
Our Engineering team have requested updates from Facebook support and are awaiting feedback.
Further updates will be provided as soon as they become available.
Mar 18, 17:07 UTC
Monitoring - Our Engineering team are awaiting an update from Facebook support regarding the current Facebook API issues affecting Instagram authentication.
As we await an update, changes have been introduced to automatically re-attempt authentication when a user tries to authenticate their Instagram credentials in our application in the event that a repeat attempt may be successful.
Many thanks for your continued patience and our sincere apologies for any inconvenience.
Mar 16, 17:46 UTC
As we await an update, changes have been introduced to automatically re-attempt authentication when a user tries to authenticate their Instagram credentials in our application in the event that a repeat attempt may be successful.
Many thanks for your continued patience and our sincere apologies for any inconvenience.
Mar 16, 17:46 UTC
Update - We are continuing to work on a fix for this issue.
Mar 16, 11:46 UTC
Mar 16, 11:46 UTC
Identified - We have identified issues with Facebook authentication causing some channels and Instagram tracking to fail to collect data.
Projected Resolution - Our Systems and Engineering teams have traced these issues back to a bug on Facebooks API and are working with their support team to get the issues resolved.
We recommend that any Owned Facebook channels and Instagram Business Accounts be reauthenticated as soon as possible to prevent further data loss.
If you encounter any issues with authentication please raise a ticket with our support team.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update once the issue has been resolved.
Mar 13, 17:22 UTC
Projected Resolution - Our Systems and Engineering teams have traced these issues back to a bug on Facebooks API and are working with their support team to get the issues resolved.
We recommend that any Owned Facebook channels and Instagram Business Accounts be reauthenticated as soon as possible to prevent further data loss.
If you encounter any issues with authentication please raise a ticket with our support team.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update once the issue has been resolved.
Mar 13, 17:22 UTC
Analytics
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Crimson Hexagon Monitor API
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[Consumer Research] Database Maintenance
Mar 29, 06:00-08:00 UTC
Window - 2020-03-29 06:00 UTC to 2020-03-29 08:00 UTC
Summary - During the maintenance period many features and services will be unavailable and data collection will be paused.
Please note that no data will be lost during this period. All Queries will be updated with full data once the maintenance is complete.
Many thanks in advance for your patience during this time.
Posted on Mar 28, 12:58 UTC
Summary - During the maintenance period many features and services will be unavailable and data collection will be paused.
Please note that no data will be lost during this period. All Queries will be updated with full data once the maintenance is complete.
Many thanks in advance for your patience during this time.
Posted on Mar 28, 12:58 UTC