Investigating - Our third party providers are experiencing an issue with obtaining QQ data.
Jun 02, 2023 - 14:42 UTC
Consumer Intelligence ? Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023
Resolved - This incident has been resolved.
Jun 5, 10:16 UTC
Investigating - Users getting the the error message "Unable to Fetch Data error message on queries" when building/updating a query

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.

Jun 5, 09:43 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - This incident has been resolved.
Jun 2, 16:32 UTC
Monitoring - The indexing delay for Engage has been resolved and the data queue is being consumed. Indexing for Engage is back to operational levels.
Jun 2, 13:04 UTC
Update - The issue is still ongoing. Currently, it affects all networks and all message types, in Engage only.
The other modules should be working as supposed to.

Our Development Team is still investigating the case. Updates will be provided as soon as possible.

Thank you for your understanding.

Jun 2, 08:49 UTC
Investigating - We are aware of an issue currently impacting the data ingestion in the Engage module. Our Development team has been notified, and we are continuing to investigate.

Updates will be provided as soon as possible. We apologize for any inconvenience this issue has caused, and thank you for your patience.

Jun 2, 08:05 UTC
Jun 1, 2023
Resolved - The issue has been resolved and all PPT/PDF exports are working as intended.
Jun 1, 14:25 UTC
Monitoring - The issue has been rectified, and we are monitoring performance. Errors still may occur.
May 30, 20:22 UTC
Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 30, 19:21 UTC
May 31, 2023
Resolved - LinkedIn has now released a fix and we are now seeing posts successfully publish. Your LinkedIn post may still display the 'processing' state for several minutes following its publication, but will subsequently be moved to the 'published' state in our platform.

Posts previously affected by this issue will require republication, as this fix appears to only apply to newly created content.

We thank you for your ongoing patience throughout this issue, and apologise for the inconvenience caused.

May 31, 01:25 UTC
Identified - LinkedIn is continuing to experience ongoing delays in handling content sent from our platform, with posts remaining in the processing state. We are awaiting further updates from LinkedIn's Support team, and will provide these updates in full as soon as they are available.

Posts that have remained in the processing state can be deleted after two hours, and we advise users who choose to publish natively to do so in order to avoid any potential doubling up of content.

We thank you for your ongoing patience, and apologise for the frustration and inconvenience caused.

May 29, 00:34 UTC
Update - LinkedIn is continuing to experience delays in handling content sent from our platform, with posts remaining in the processing state. We are awaiting further updates from LinkedIn's Support team, and will provide these updates in full as soon as they are available.

We thank you for your ongoing patience, and apologise for the frustration and inconvenience caused.

May 22, 04:19 UTC
Update - LinkedIn is continuing to experience delays in handling content sent from our platform, with posts remaining in the processing state. We are awaiting further updates from LinkedIn's Support team, and will provide these updates in full as soon as they are available.

We thank you for your ongoing patience, and apologise for the frustration and inconvenience caused.

May 16, 23:57 UTC
Update - The issue is still under investigation.

Our Development Team has already reached out to LinkedIn and is currently waiting for further information.

Thank you for your patience.

May 15, 11:12 UTC
Investigating - We are currently aware of an issue with LinkedIn posts encountering an extended processing time. Our Development team have been notified and will provide all updates as soon as they are available.

We thank you for your patience and apologise for the inconvenience caused.

May 15, 00:39 UTC
May 30, 2023
Resolved - This incident has been resolved.
May 30, 13:02 UTC
Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 29, 12:08 UTC
May 29, 2023
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Resolved - The issue has been resolved.
May 26, 21:22 UTC
Identified - The issue has been identified, and the system is working through the backlog to bring exports to current.
May 26, 19:58 UTC
Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 26, 19:24 UTC
Resolved - This incident has been resolved.
May 26, 09:23 UTC
Identified - The issue has been identified and a fix is being implemented.
May 26, 08:17 UTC
Update - We are continuing to monitor for any further issues.
May 26, 08:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 08:07 UTC
Investigating - When trying to create or edit queries, the error message comes up.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.

May 26, 07:40 UTC
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.