Brandwatch Status

All Systems Operational

APIs Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Crimson Hexagon Monitor API Operational

Crimson Hexagon Content Upload API Operational

Crimson Hexagon Realtime Streams API Operational

Audiences Operational

Audiences Application Operational

Data Collection Operational

Consumer Research Operational

Consumer Research Application Operational

Data Collection Operational

ForSight Operational

ForSight Application Operational

Data Collection Operational

HelioSight Operational

HelioSight Application Operational

Data Collection Operational

Help Center Operational

Brandwatch Help Center Operational

Crimson Hexagon Help Center Operational

Vizia Operational

Vizia Command Center Operational

Vizia Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

[Consumer Research] Query Creation/Editing Errors

Resolved - This incident has been resolved.
Nov 25, 14:48 UTC

Investigating - Users may encounter error messages when attempting to test a query and may be unable to proceed in saving queries as a result.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience.

This status page will update as soon as we have further information to share.
Nov 25, 13:35 UTC

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

[Audiences] Application Unavailable

Resolved - This incident has been resolved.
Nov 19, 12:37 UTC

Investigating - Users are currently unable to access and use the Audiences application.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Nov 19, 10:39 UTC

Nov 18, 2020

No incidents reported.

Nov 17, 2020

[Consumer Research] Unable to create or edit and re-save Queries

Resolved - This incident has been resolved.
Nov 17, 17:36 UTC

Investigating - Users are currently unable to create or edit and re-save Queries within Consumer Research

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Nov 17, 16:21 UTC

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

[Audiences & Social Panels] Platform Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 UTC

Scheduled - Summary - During the maintenance period some functionality is likely to be unavailable and data collection will be paused.

All Audiences and Social Panels will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Nov 10, 17:07 UTC

Nov 13, 2020

No incidents reported.