All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 18:46 UTC
Monitoring - The Historical Data toggle in Brandwatch Search is temporarily returning incomplete results. Other results are not affected. Resolution expected within two hours.
Mar 23, 17:54 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Resolved - Our issues with the Home module failing to load in Safari have now been resolved. Users still impacted are advised to reach out to our Support team via the in-app chat, or at social-support@brandwatch.com

We thank you again for your extended patience.

Mar 21, 00:19 UTC
Update - We are continuing to investigate issues with our homepage failing to load in Safari. Users are advised to continue using an alternative browser during this time.

We thank you for your patience, and apologise for the ongoing inconvenience.

Mar 20, 06:44 UTC
Investigating - We are currently aware of an issue with the Social Media Management platform homepage failing to load for Safari users. Our Development team have been notified and we are continuing to investigate.

Users are advised to use an alternative browser during this time.

We apologise for any inconvenience and will continue to provide updates as they are made available.

Mar 19, 22:56 UTC
Mar 20, 2023
Mar 19, 2023
Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - Engineering have confirmed that all issues have now been resolved.
Mar 17, 09:22 UTC
Identified - Engineers have identified and addressed the issue. Data is being restored for Quicksearch and we expect a full restoration within 24 hours.
Mar 16, 17:55 UTC
Investigating - Any data from this time period will be missing but the Engineers are currently investigating this and are looking to restore the missing data. This may take some time but we will update accordingly.
Mar 16, 10:24 UTC
Mar 16, 2023
Resolved - Our issues with Publish and Engage not working as expected are now resolved. Please reach out to our Support team via the in-app chat or at social-support@brandwatch.com if you are encountering any difficulties.

We thank you for your extended patience and apologise for any frustration caused.

Mar 16, 04:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 16:01 UTC
Update - We are continuing to investigate this issue.
Mar 15, 15:56 UTC
Investigating - We are currently investigating this issue.
Mar 15, 15:37 UTC
Mar 15, 2023
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.