Brandwatch Status

Publish - Publishing error for Instagram due to 'restricted account'

Investigating - We are aware of some users experiencing publishing errors on Instagram due to accounts being incorrectly flagged as 'restricted'.

We appreciate your patience while we wait for information from Meta regarding this issue.
Nov 23, 2023 - 15:20 UTC

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Audiences Application Operational

[Audiences] Data Collection Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance for Social Media Management Dec 9, 2023 08:00-09:00 UTC

We will perform scheduled maintenance on December 9th at 9AM - 10AM CST / 8AM - 9AM UTC.

This is to continue necessary system migrations to ensure continued stability and improve customer services.

Please be aware that during parts of this service window the Social Media Management (SMM) platform will be unavailable to users and that some delays in data indexing and scheduled content publishing during this time are expected.
All delayed data indexing will be resumed immediately following the migration.
Content, scheduled for publishing during the maintenance window, will be published automatically once the service is complete.

We apologize for any inconvenience this may cause.
Posted on Nov 27, 2023 - 16:06 UTC

Past Incidents

Nov 28, 2023

Consumer Research - Users are unable to login to Consumer Research

Resolved - This incident has been resolved.
Nov 28, 11:49 UTC

Investigating - We are currently investigating this issue.
Nov 28, 11:45 UTC

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Settings: Add channels button not responding

Resolved - This incident has been resolved.
Nov 24, 07:26 UTC

Update - We are continuing to investigate this issue.
Nov 24, 07:05 UTC

Investigating - We are currently experiencing an issue with our 'add channels' button, as it is not responding and preventing new connections being made to our platform. At this stage, no workaround has been identified.

Our Development team has been notified, and we are treating this issue with a high priority. Updates will be provided as soon as they are available.

We thank you for your patience, and apologise for the inconvenience caused.
Nov 24, 00:51 UTC

Nov 23, 2023

Unresolved incident: Publish - Publishing error for Instagram due to 'restricted account'.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

Scheduled maintenance for Legacy Benchmark (Unmetric)

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 17:46 UTC

Scheduled - We will perform necessary maintenance for Legacy Benchmark (Unmetric) at this time on November 18th.

9AM - 3PM CET (2:30PM - 8:30PM IST)

During this service window, Legacy Benchmark (Unmetric) will be inaccessible to all users. No delays or data loss will occur within the platform, but user login sessions will be temporarily unsuccessful during this time.

Please note that all other services will be unaffected.
Nov 8, 15:37 UTC

Nov 17, 2023

No incidents reported.

Nov 16, 2023

Engage - Responding to Facebook direct message causes error

Resolved - Meta's status page has now updated to say that they've resolved their Messenger issues, and all test direct messages are sending successfully.

Please advise our Support team if you are continuing to encounter further issues in sending direct messages, so that we can further investigate if necessary.

We thank you again for your patience and apologise for the frustration caused by this issue.
Nov 16, 04:10 UTC

Identified - Facebook has acknowledged an issue with their Messenger API affecting replies sent from external tools such as our platform, and are now in the process of applying a fix: https://metastatus.com/messenger

We will continue to monitor the status of this fix, and its impacts on replies failing to send from our Engage module. We thank you for your extended patience, and apologise for the ongoing inconvenience.
Nov 16, 01:17 UTC

Investigating - An error may be displayed when attempting to respond to a Facebook direct message in the Engage module. No other networks are affected. Our team is currently investigating the issue.
Nov 15, 22:26 UTC

Nov 15, 2023

Nov 14, 2023

No incidents reported.