Social Panels - Timing Out Issue
Investigating - We're seeing a number of Social Panel Searches timing out. This usually occurs when 'Filters On':'Followers' is specified or when a large number of other search fields are used.
Our engineers are actively working on the problem.
Sep 21, 2023 - 14:35 UTC
Consumer Intelligence
Degraded Performance
Consumer Research Application Operational
Data Collection Degraded Performance
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Audiences Application Operational
[Audiences] Data Collection Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management
Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark (Unmetric) Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence
Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023

Unresolved incident: Social Panels - Timing Out Issue.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Live Mentions Ingestion Delayed
Resolved - This incident has been resolved.
Sep 14, 15:53 UTC
Identified - Real-time/Live mentions are recovering, our engineers are working to determine the cause and implement a fix.
Sep 12, 20:12 UTC
Investigating - Our Engineering team is currently investigating the issue. This is impacting the following sources:
Twitter
Reddit
Tumblr
Custom Sources
Sep 12, 19:28 UTC
Sep 13, 2023

No incidents reported.

Sep 12, 2023
[Consumer Research] Unable to export PPT/PDF Dashboards
Resolved - This incident has been resolved.
Sep 12, 14:24 UTC
Investigating - When attempting to export a Dashboard as a PPT or PDF users may receive an error

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 7, 08:17 UTC
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023
Scheduled Maintenance for Social Media Management
Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:01 UTC
Scheduled - We will perform scheduled maintenance on September 9th at 10AM - 12PM CEST / 6PM - 8 PM AEST.

This is to continue necessary system migrations to ensure continued stability and improve customer services.

Please be aware that during this service window, log-ins to Social Media Management may be intermittently interrupted.

No interruptions in publishing or data indexing are expected.

We apologize for any inconvenience this may cause.
Aug 30, 13:14 UTC
Sep 8, 2023

No incidents reported.

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