Brandwatch Status

New QQ (Chinese instant messaging) data is currently not available.

Investigating - Our third party providers are experiencing an issue with obtaining QQ data.
Jun 02, 2023 - 14:42 UTC

Consumer Intelligence Degraded Performance

Consumer Research Application Operational

Data Collection Degraded Performance

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Audiences Application Operational

[Audiences] Data Collection Operational

Vizia Admin Operational

Vizia Command Center Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

[Consumer Research] Unable to Fetch Data error message on queries

Resolved - This incident has been resolved.
Jun 5, 10:16 UTC

Investigating - Users getting the the error message "Unable to Fetch Data error message on queries" when building/updating a query

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Jun 5, 09:43 UTC

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Engage: Data Ingestion Delay

Resolved - This incident has been resolved.
Jun 2, 16:32 UTC

Monitoring - The indexing delay for Engage has been resolved and the data queue is being consumed. Indexing for Engage is back to operational levels.
Jun 2, 13:04 UTC

Update - The issue is still ongoing. Currently, it affects all networks and all message types, in Engage only.
The other modules should be working as supposed to.

Our Development Team is still investigating the case. Updates will be provided as soon as possible.

Thank you for your understanding.
Jun 2, 08:49 UTC

Investigating - We are aware of an issue currently impacting the data ingestion in the Engage module. Our Development team has been notified, and we are continuing to investigate.

Updates will be provided as soon as possible. We apologize for any inconvenience this issue has caused, and thank you for your patience.
Jun 2, 08:05 UTC

Jun 1, 2023

PDF and PPT Dashboard Exports are unavailable

Resolved - The issue has been resolved and all PPT/PDF exports are working as intended.
Jun 1, 14:25 UTC

Monitoring - The issue has been rectified, and we are monitoring performance. Errors still may occur.
May 30, 20:22 UTC

Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 30, 19:21 UTC

May 31, 2023

Publish: extended processing time for LinkedIn posts

Resolved - LinkedIn has now released a fix and we are now seeing posts successfully publish. Your LinkedIn post may still display the 'processing' state for several minutes following its publication, but will subsequently be moved to the 'published' state in our platform.

Posts previously affected by this issue will require republication, as this fix appears to only apply to newly created content.

We thank you for your ongoing patience throughout this issue, and apologise for the inconvenience caused.
May 31, 01:25 UTC

Identified - LinkedIn is continuing to experience ongoing delays in handling content sent from our platform, with posts remaining in the processing state. We are awaiting further updates from LinkedIn's Support team, and will provide these updates in full as soon as they are available.

Posts that have remained in the processing state can be deleted after two hours, and we advise users who choose to publish natively to do so in order to avoid any potential doubling up of content.

We thank you for your ongoing patience, and apologise for the frustration and inconvenience caused.
May 29, 00:34 UTC

Update - LinkedIn is continuing to experience delays in handling content sent from our platform, with posts remaining in the processing state. We are awaiting further updates from LinkedIn's Support team, and will provide these updates in full as soon as they are available.

We thank you for your ongoing patience, and apologise for the frustration and inconvenience caused.
May 22, 04:19 UTC

Update - The issue is still under investigation.

Our Development Team has already reached out to LinkedIn and is currently waiting for further information.

Thank you for your patience.
May 15, 11:12 UTC

Investigating - We are currently aware of an issue with LinkedIn posts encountering an extended processing time. Our Development team have been notified and will provide all updates as soon as they are available.

We thank you for your patience and apologise for the inconvenience caused.
May 15, 00:39 UTC

May 30, 2023

PPT/PDF Dashboard exports unavailable

Resolved - This incident has been resolved.
May 30, 13:02 UTC

Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 29, 12:08 UTC

May 29, 2023

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

PPT/PDF Dashboard exports unavailable

Resolved - The issue has been resolved.
May 26, 21:22 UTC

Identified - The issue has been identified, and the system is working through the backlog to bring exports to current.
May 26, 19:58 UTC

Investigating - The PDF and PPT Dashboard functionality is currently unavailable. We are working to restore functionality.
May 26, 19:24 UTC

[Consumer Research] - Unable to Fetch Data error message on Queries

Resolved - This incident has been resolved.
May 26, 09:23 UTC

Identified - The issue has been identified and a fix is being implemented.
May 26, 08:17 UTC

Update - We are continuing to monitor for any further issues.
May 26, 08:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 08:07 UTC

Investigating - When trying to create or edit queries, the error message comes up.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
May 26, 07:40 UTC

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.