All Systems Operational
Consumer Intelligence ? Operational
Consumer Research Application Operational
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - This incident has been resolved. Thank you for your patience.
Feb 7, 16:50 UTC
Investigating - Incident: Quicksearch Functionality Not Working
Affected Services: Brandwatch Search (Quicksearch)
Status: Investigating

🔹 Issue Identified: We are currently experiencing an issue where Brandwatch Search/Quicksearch is failing to return results. Our engineering team is actively investigating the root cause and working on a resolution.

🔹 Impact: Users may be unable to perform QuickSearches within the platform. Other features remain unaffected.

🔹 Workaround: Perform your search using a Query.

🔹 Resolution ETA: Our team is working to resolve this as quickly as possible. We will share an estimated resolution time once available.

We appreciate your patience and will keep you informed. Thank you for your understanding!

Feb 7, 16:37 UTC
Feb 6, 2025
Resolved - This issue has been resolved. Thank you for your patience.
Feb 6, 14:58 UTC
Investigating - We are currently investigating an issue affecting Query creation and QuickSearch functionality in Brandwatch. Users may experience errors or be unable to create new Queries or perform Quick Searches at this time.

Our engineering team is actively working to identify and resolve the problem as quickly as possible.

We apologize for the inconvenience caused and will provide updates as soon as we have more information.

Feb 6, 14:04 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - Thank you for your patience. The issue has been resolved.
Feb 3, 17:45 UTC
Monitoring - A fix has been deployed to resolve the issue affecting Dashboard exports and sharing. Our engineering team is actively monitoring the results to ensure system stability.

We will provide a final update once we confirm the issue is fully resolved. Thank you for your patience.

Feb 3, 15:21 UTC
Identified - We are currently experiencing an issue affecting dashboard exports within Brandwatch. Users may encounter delays or failures when attempting to export their dashboards. Our team is actively investigating the root cause and is working diligently to resolve the issue as promptly as possible.

We apologize for any inconvenience this may cause and appreciate your understanding and patience. We will continue to provide updates as we gather more information.

Thank you for your cooperation.

Feb 3, 07:48 UTC
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - We’re happy to report that the issue affecting dashboard exports in Brandwatch has been resolved. All exports should now be functioning as expected.

Thank you for your patience while we worked to address this.

Jan 27, 15:24 UTC
Identified - We are currently experiencing an issue with dashboard exports in Brandwatch. Users may encounter failures or delays when attempting to export dashboards. Our team is actively investigating the root cause and working to resolve this as quickly as possible.

We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.

Thank you for your patience and understanding.

Jan 27, 14:07 UTC
Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 07:00 UTC
Scheduled - Maintenance Details:
We will be performing essential maintenance to our systems to improve performance and reliability.

Expected Impact:
Data collection will be paused for up to 30 minutes during the maintenance window.
During this time, both new backfill and real-time data collection will be temporarily paused.
The app will continue to function as expected for all existing data.
Any data backlog will be cleared within 20 minutes after the maintenance is completed.

We appreciate your understanding and patience as we work to enhance the performance and stability of our platform.

Jan 21, 15:08 UTC