Brandwatch Status

Update - We are continuing to investigate intermittent issues with our chat tool. If necessary please contact support at social-support@brandwatch.com. We will continue to provide updates with our progress.
Jun 04, 2024 - 09:44 UTC

Investigating - Some users may be experiencing intermittent issues with our chat widget as we make improvements. If you cannot see the chat widget and would like to make contact with support, please email us at social-support@brandwatch.com. We apologise for any inconvenience and appreciate your patience. We will keep you updated with our progress.
May 21, 2024 - 11:28 UTC

Consumer Intelligence Operational

Consumer Research Application Operational

Data Collection Operational

Brandwatch Help Center Operational

Brandwatch Consumer Research API Operational

Brandwatch Data Upload API Operational

Vizia Admin Operational

Vizia Command Center Operational

Brandwatch Reviews Operational

Social Media Management Operational

Platform (Falcon) Operational

Publish Operational

Engage Operational

Audience Operational

Advertise Operational

Measure Operational

Benchmark (Unmetric) Operational

Listen Operational

Filestack API Operational

Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

Influence Platform Operational

Discover Operational

Influencer's CRM Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Schedule Maintenance for Brandwatch Consumer Research

Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 UTC

Scheduled - To keep our system running smoothly and reliably, we will be performing a brief upgrade to our central database.

Details:
Date: Thursday, 25th July 2024
Start time: 6:00 AM UTC / 8:00 AM CEST / 7:00 AM BST / 2:00 AM EDT
End time: 7:00 AM UTC / 9:00 AM CEST / 8:00 AM BST / 3:00 AM EDT

Impact:
Duration: 1 hour maximum
Expected Effect: During the maintenance window, users may experience longer response times and potential timeouts for a period of 1-15 minutes due to a brief service restart. While disruptions are not anticipated, there is a slight chance that some services may need to be restarted, potentially causing short interruptions in functionality.

We appreciate your understanding and apologise for any inconvenience caused. Should you require further information or assistance, please do not hesitate to contact us.
Jul 19, 16:37 UTC

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Engage: Instagram content indexing with a delay

Resolved - This incident has been resolved.
Jul 17, 12:47 UTC

Investigating - We are currently experiencing an issue with all Instagram Engage content indexing with a delay of several minutes.

Our Development team have been notified, and we will provide all updates as soon as they are available.

We apologise for any inconvenience caused, and thank you for your patience.
Jul 17, 07:16 UTC

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.