Monitoring - An update to the Support Chat widget has been deployed.
This update resolves the prior degraded performance with our chat widget, customers still experiencing issues with the chat widget are advised to contact Support for further troubleshooting via social-support@brandwatch.com
We thank you again for your patience throughout this update’s development, and apologise for the frustration this issue has caused.
Sep 27, 2024 - 12:59 UTC
This update resolves the prior degraded performance with our chat widget, customers still experiencing issues with the chat widget are advised to contact Support for further troubleshooting via social-support@brandwatch.com
We thank you again for your patience throughout this update’s development, and apologise for the frustration this issue has caused.
Sep 27, 2024 - 12:59 UTC
Update - We are continuing to investigate intermittent issues with our chat tool. If necessary please contact support at social-support@brandwatch.com. We will continue to provide updates with our progress.
Jun 04, 2024 - 09:44 UTC
Jun 04, 2024 - 09:44 UTC
Investigating - Some users may be experiencing intermittent issues with our chat widget as we make improvements. If you cannot see the chat widget and would like to make contact with support, please email us at social-support@brandwatch.com. We apologise for any inconvenience and appreciate your patience. We will keep you updated with our progress.
May 21, 2024 - 11:28 UTC
May 21, 2024 - 11:28 UTC
Monitoring - An update to the Hub app has been deployed to the App Store and is available to install.
This update appears to have resolved the Hub app's degraded performance, and customers still experiencing issues with our app are advised to contact Support for further troubleshooting.
We thank you again for your patience throughout this update's development, and apologise for the frustration these issues have caused.
Sep 25, 2024 - 01:09 UTC
This update appears to have resolved the Hub app's degraded performance, and customers still experiencing issues with our app are advised to contact Support for further troubleshooting.
We thank you again for your patience throughout this update's development, and apologise for the frustration these issues have caused.
Sep 25, 2024 - 01:09 UTC
Investigating - We are currently experiencing degraded performance within the Hub application - Publish module of Social Media Management. The impacted areas include continuous loading screens, timeout requests, and other abnormal behaviors.
Please Note: Publish module functionality on desktop for Social Media Management is operational and working as intended. This can be used in place while our team continues investigating the issues with the Hub application.
We are treating the matter as highest priority and apologize for the interruption this causes. We appreciate your patience while we work on resolving this issue.
Aug 27, 2024 - 19:03 UTC
Please Note: Publish module functionality on desktop for Social Media Management is operational and working as intended. This can be used in place while our team continues investigating the issues with the Hub application.
We are treating the matter as highest priority and apologize for the interruption this causes. We appreciate your patience while we work on resolving this issue.
Aug 27, 2024 - 19:03 UTC
Consumer Intelligence
?
Operational
Consumer Research Application
Operational
Data Collection
Operational
Brandwatch Help Center
Operational
Brandwatch Consumer Research API
Operational
Brandwatch Data Upload API
Operational
Vizia Admin
Operational
Vizia Command Center
Operational
Brandwatch Reviews
Operational
Social Media Management
?
Operational
Platform (Falcon)
Operational
Publish
Operational
Engage
Operational
Audience
Operational
Advertise
Operational
Measure
Operational
Benchmark
Operational
Listen
Operational
Filestack API
Operational
Cloud Elements EU Production
Operational
Influence (Paladin)
Operational
Influence
?
Operational
Influence Platform
Operational
Discover
Operational
Influencer's CRM
Operational
Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance