All Systems Operational
APIs Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Operational
Consumer Research Application Operational
Data Collection Operational
ForSight Operational
ForSight Application Operational
Data Collection Operational
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Summary - During the maintenance period many features and services will be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Posted on Apr 26, 11:13 UTC
Past Incidents
May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - This incident has been resolved.
May 3, 11:22 UTC
Investigating - Users are currently unable to export data into a Powerpoint file type.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
May 3, 10:02 UTC
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident has been resolved.
May 1, 09:37 UTC
Update - Facebook confirmed the issue on their side and they are working to resolve this with urgency.
Apr 30, 11:34 UTC
Identified - This incident will cause no data loss. We strongly believe the issue is on Facebooks side and it has been reported to Facebook. They are investigating this with urgency.
Apr 30, 10:39 UTC
Investigating - Currently User are unable to authenticate Facebook and Instagram Pages and receive a notification that the authentication failed.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 30, 10:12 UTC
Apr 30, 2021
Apr 29, 2021

No incidents reported.

Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 09:38 UTC
Update - We are continuing to investigate this issue.
Apr 28, 09:38 UTC
Investigating - Clients may experience delays in query backfills. Our Engineers are investigating the issue and working to resolve it with urgency.
Apr 27, 21:06 UTC
Apr 27, 2021
Resolved - This incident has been resolved.
Apr 27, 08:06 UTC
Update - We are continuing to investigate this issue.
Apr 26, 09:14 UTC
Update - We are continuing to investigate this issue.
Apr 26, 07:49 UTC
Investigating - Instagram data collection is significantly reduced due to an issue with the Instagram API. It has been reported to them, and they're investigating urgently.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 26, 07:48 UTC
Apr 26, 2021
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.