Newly Created Social Panels Failing
Identified - We’re pleased to report that most issues affecting our platform have been resolved. We are still addressing a known issue affecting the display of top authors and breakdowns for Social Panels. Our team is actively working on a fix and will provide updates as soon as possible.
Sep 18, 2024 - 21:05 UTC
Investigating - When new Social Panels are being created, users are encountering an error. Engineering is aware of the issue and currently investigating a solution.
Sep 18, 2024 - 14:48 UTC
Publish - Hub App Not Loading
Investigating - We are currently experiencing degraded performance within the Hub application - Publish module of Social Media Management. The impacted areas include continuous loading screens, timeout requests, and other abnormal behaviors.

Please Note: Publish module functionality on desktop for Social Media Management is operational and working as intended. This can be used in place while our team continues investigating the issues with the Hub application.

We are treating the matter as highest priority and apologize for the interruption this causes. We appreciate your patience while we work on resolving this issue.
Aug 27, 2024 - 19:03 UTC
Social Media Management Chat Widget
Update - We are continuing to investigate intermittent issues with our chat tool. If necessary please contact support at social-support@brandwatch.com. We will continue to provide updates with our progress.
Jun 04, 2024 - 09:44 UTC
Investigating - Some users may be experiencing intermittent issues with our chat widget as we make improvements. If you cannot see the chat widget and would like to make contact with support, please email us at social-support@brandwatch.com. We apologise for any inconvenience and appreciate your patience. We will keep you updated with our progress.
May 21, 2024 - 11:28 UTC
Consumer Intelligence ? Degraded Performance
Consumer Research Application Degraded Performance
Data Collection Operational
Brandwatch Help Center Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Vizia Admin Operational
Vizia Command Center Operational
Brandwatch Reviews Operational
Social Media Management ? Operational
Platform (Falcon) Operational
Publish Operational
Engage Operational
Audience Operational
Advertise Operational
Measure Operational
Benchmark Operational
Listen Operational
Filestack API Operational
Cloud Elements EU Production Operational
Influence (Paladin) Operational
Influence ? Operational
Influence Platform Operational
Discover Operational
Influencer's CRM Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024
Publish - Facebook and Instagram posts failing
Resolved - This incident has been resolved.
Sep 18, 14:44 UTC
Investigating - We are currently investigating this issue.
Sep 18, 14:03 UTC
Scheduled Maintenance for Social Media Management: Measure
Completed - The scheduled maintenance has been completed.
Sep 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC
Scheduled - We will perform scheduled maintenance on Wednesday, 18th September, starting at 08:00 AM CET (6:00 AM UTC / 4:00 PM AEST).

During this time, we will make necessary updates to our servers to upgrade and ensure future stability in Measure.
This process is expected to take 30 minutes.

Please note that during the maintenance window, Measure may take longer than usual to load and that some data widgets within Measure reports may go offline temporarily.

Note that no data loss is expected and that data ingestion will not be interrupted.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
Sep 12, 11:33 UTC
Sep 17, 2024

No incidents reported.

Sep 16, 2024
Platform: Social Media Management failing to load
Resolved - This incident has been resolved.
Sep 16, 12:22 UTC
Monitoring - Our service provider has applied a fix which appears to have resolved our platform's access issues for previously affected users.

We will continue to monitor for any further developments, and ask that any users still unable to access our platform contact our Support team at social-support@brandwatch.com

We thank you again for your patience throughout this process.
Sep 16, 07:15 UTC
Investigating - We are currently investigating reports of our Social Media Management platform failing to load for some users.

Affected users are shown a message that "an error has occurred while loading the application", and advised that this is due to a 3rd party timeout or a failure to load identity information.

Some affected users are able to access the platform via an incognito or private browsing window, but are continuing to experience extended loading times via these windows.

Our Development team has been alerted and we are treating this as a high priority issue, and will provide updates as soon as they are available.

We thank you for your patience and apologise for the inconvenience caused.
Sep 16, 05:57 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Publish - Carousel posts failing to publish to Instagram
Resolved - Meta has resolved the issue of carousel posts not publishing via the API. Past Instagram carousel posts can now be rescheduled and should post as expected.
Sep 12, 20:26 UTC
Identified - We continue to wait for updates from the team at Meta on this issue.
We will provide updates here once we have them.
Sep 11, 14:47 UTC
Monitoring - We are currently experiencing issues with publishing carousel posts to Instagram from the Publish product, due to an error returned from the native network. This post type will fail to publish and instead return a generic publishing failure message.
We appreciate your understanding while we wait for updates on the matter from our colleagues at Meta.
Sep 11, 14:30 UTC
Sep 11, 2024
Consumer Research - Data Downloads failing
Resolved - Engineering have made some fixes to resolve the issues causing the increased error rate and will continue to monitor.
Sep 11, 09:15 UTC
Investigating - Some customers will have had failed data downloads, exports, and shared public links. There may also have been delays to alerts and signals.

Our engineers are looking into this with urgency.
Sep 6, 10:15 UTC
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sep 5, 2024
[Consumer Research] Users in multiple clients reporting a number of failed data downloads.
Resolved - This incident has been resolved.
Sep 5, 13:53 UTC
Update - Some customers will see errors loading dashboard components and failed data downloads/exports. This also includes Public sharing Dashboard links and dashboard exports.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 5, 13:07 UTC
Investigating - Some customers will see errors loading dashboard components and failed data downloads/exports

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Sep 5, 09:48 UTC
← Incident History Powered by Atlassian Statuspage