All Systems Operational
APIs Operational
Brandwatch Consumer Research API Operational
Brandwatch Data Upload API Operational
Crimson Hexagon Monitor API Operational
Crimson Hexagon Content Upload API Operational
Crimson Hexagon Realtime Streams API Operational
Audiences Operational
Audiences Application Operational
Data Collection Operational
Consumer Research Operational
Consumer Research Application Operational
Data Collection Operational
ForSight Operational
ForSight Application Operational
Data Collection Operational
HelioSight Operational
HelioSight Application Operational
Data Collection Operational
Help Center Operational
Brandwatch Help Center Operational
Crimson Hexagon Help Center Operational
Vizia Operational
Vizia Command Center Operational
Vizia Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - This incident has been resolved.
Apr 16, 11:46 UTC
Identified - Engineering have identified an issue with Facebook non-owned data collection since the release on the 6th April.
Data volumes are unaffected. There are no issues with owned collection.

The issue identified is that author information is not being collected for Owner Comments on non-owned Facebook pages.

The impact is that the Facebook Analytics dashboard component will show reduced or zero count for the “Owned Comment” column for non-owned pages.

Engineering are working on a fix and provide a resolution as soon as possible.
Apr 15, 19:56 UTC
Investigating - We are currently experiencing a drop in non-owned facebook page owner comments since 6th April.
Apr 15, 17:01 UTC
Apr 15, 2021
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 10:02 UTC
Monitoring - The Instagram data has now fully re-loaded and User should not experience any data loss.
The collection of Facebook data has been restarted and our Engineers are currently monitoring the delayed data to be re-loaded. No data loss is expected.
Apr 7, 11:01 UTC
Update - Our Engineers confirmed there is no data loss but a delay for Facebook and Instagram data by 15 hours.
Apr 7, 08:50 UTC
Investigating - Users may experience loss of ongoing Facebook data. The issue appears to have started on 2020-04-06 at approximately 11pm UTC.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Apr 7, 07:24 UTC
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC
Scheduled - Summary - Routine Database Maintenance: During the maintenance period many features and services could be unavailable and data collection will be paused.

Please note that no data will be lost during this period. All queries will be updated with full data once the maintenance is complete.

Many thanks in advance for your patience during this time.
Apr 7, 20:04 UTC
Apr 9, 2021

No incidents reported.