Investigating - We're seeing a number of Social Panel Searches timing out. This usually occurs when 'Filters On':'Followers' is specified or when a large number of other search fields are used. Our engineers are actively working on the problem.
Sep 21, 2023 - 14:35 UTC
Consumer Intelligence
Brandwatch Consumer Research and Add-ons
Degraded Performance
Consumer Research Application
Operational
Data Collection
Degraded Performance
Brandwatch Help Center
Operational
Brandwatch Consumer Research API
Operational
Brandwatch Data Upload API
Operational
Audiences Application
Operational
[Audiences] Data Collection
Operational
Vizia Admin
Operational
Vizia Command Center
Operational
Brandwatch Reviews
Operational
Social Media Management
Formerly the Falcon Product Suite, and is now part of Brandwatch!
Resolved -
This incident has been resolved.
Sep 14, 15:53 UTC
Identified -
Real-time/Live mentions are recovering, our engineers are working to determine the cause and implement a fix.
Sep 12, 20:12 UTC
Investigating -
Our Engineering team is currently investigating the issue. This is impacting the following sources: Twitter Reddit Tumblr Custom Sources
Sep 12, 19:28 UTC