Support Email Delays

Incident Report for Brandwatch

Monitoring

Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.

While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.

We apologise for any inconvenience caused and will provide further updates as more information becomes available.

Posted Nov 13, 2026 - 10:23 UTC

This incident affects: Consumer Intelligence (Consumer Research Application), Influence (Influence Platform), and Social Media Management (Platform).