Consumer Research - Real-time Mentions and Dashboard Issues

Incident Report for Brandwatch

Resolved

This incident has been resolved.
Posted Aug 27, 2026 - 22:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2026 - 21:59 UTC

Investigating

We're currently experiencing an issue with real-time mentions, and possible errors within dashboards. Our Engineering team is investigating the cause.
Posted Aug 27, 2026 - 20:10 UTC
This incident affected: Consumer Intelligence (Consumer Research Application, Data Collection) and Social Media Management (Listen).