Consumer Research - Platform Loading Issues

Incident Report for Brandwatch

Resolved

This incident has been resolved.

Posted Oct 29, 2026 - 19:04 UTC

Monitoring

A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.

Posted Oct 29, 2026 - 16:53 UTC

Investigating

We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.

Posted Oct 29, 2026 - 16:22 UTC

This incident affected: Consumer Intelligence (Consumer Research Application) and Social Media Management (Listen).