Consumer Research - Query Backfill and Live Mention Indexing Delays

Incident Report for Brandwatch

Monitoring

Our team has identified the source of the processing delays and has implemented changes to resolve the issue.

We are continuing to monitor the system to ensure processing returns to normal.

We’ll provide a further update as soon as more information is available.

Posted Oct 05, 2026 - 20:13 UTC

Investigating

We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.

Posted Oct 05, 2026 - 19:54 UTC

This incident affects: Consumer Intelligence (Consumer Research Application, Data Collection) and Social Media Management (Listen).