Thanks for your patience whilst our engineers were working on fixing this.
Posted Sep 22, 2026 - 14:44 UTC
Monitoring
Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.
The Engineering team are continuing to work on a fix for the backfills issues.
Many thanks for your patience in the meantime.
Posted Sep 22, 2026 - 08:27 UTC
Update
Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
Posted Sep 21, 2026 - 22:48 UTC
Identified
Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
Posted Sep 21, 2026 - 21:46 UTC
Investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Posted Sep 21, 2026 - 21:23 UTC
This incident affected: Consumer Intelligence (Consumer Research Application) and Social Media Management (Listen).