Consumer Research - Queries Backfilling Irrelevant Mentions

Incident Report for Brandwatch

Resolved

This incident has been resolved.

Posted May 18, 2026 - 22:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 18, 2026 - 21:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 18, 2026 - 19:03 UTC

Investigating

We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results.

Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.

Posted May 18, 2026 - 17:15 UTC

This incident affected: Consumer Intelligence (Consumer Research Application) and Social Media Management (Listen).