Delays Loading DMs and Comments in Engage

Incident Report for Brandwatch

Resolved

The issue has been resolved and clients no longer experience delays.

Posted Oct 20, 2026 - 14:50 UTC

Monitoring

A fix for the issue has been released and we are monitoring the results.

Posted Oct 20, 2026 - 09:34 UTC

Investigating

We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.

Our team is actively investigating the issue and will provide further updates as more information becomes available.

We apologise for the inconvenience and appreciate your patience while we work to resolve this.

Posted Oct 20, 2026 - 09:09 UTC

This incident affected: Social Media Management (Engage).