Consumer Research: Query backfill and live mention indexing delays

Incident Report for Brandwatch

Monitoring

Our team has identified the source of the processing delays and has implemented changes to resolve the issue.

We are continuing to monitor the system to ensure processing returns to normal.

We’ll provide a further update as soon as more information is available.

We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.

Posted Oct 02, 2026 - 15:49 UTC

Investigating

We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing.

This issue has been escalated to our Product Engineers who are investigating this issue.

We apologise for any inconvenience or disruption this issue causes.

Posted Oct 02, 2026 - 03:54 UTC

This incident affects: Consumer Intelligence (Data Collection) and Social Media Management (Listen).