We are aware of an issue where TikTok channels are intermittently disconnecting for some clients. This may result in temporary interruptions to data ingestion, publishing capabilities, and the availability of Engage and Measure functionality while channels are disconnected. In some cases, channels may require reconnection during this period.
Our teams are actively investigating the behaviour and are working directly with TikTok to understand the cause of these repeated disconnections. At this time, there is no indication of permanent data loss; however, delays in data ingestion and gaps in publishing, engagement, or measurement activities may occur while the issue persists.
We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Posted Jan 19, 2026 - 13:22 UTC
This incident affects: Social Media Management (Platform, Publish, Engage, Measure).