[Consumer Research] Facebook Data Collection Issues
Incident Report for Brandwatch
Resolved
We're now collecting Facebook data as normal and previously missed coverage from the affected period has been restored.
Posted Oct 09, 2020 - 11:53 UTC
Monitoring
Please find further information regarding the impact of the data collection issues below:

- The data collection issues started at 2020-10-08 13:21:00 UTC / 09:21 ET

Data collection resumed at 2020-10-09 11:41 UTC / 07:41 ET and our Engineering team are working to recover missing data.
Posted Oct 09, 2020 - 11:50 UTC
Investigating
Users may encounter issues with the collection of ongoing Facebook data.

Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update once the issue has been resolved.
Posted Oct 09, 2020 - 11:43 UTC
This incident affected: Consumer Intelligence (Data Collection).