Consumer Research Some clients may experience slow backfills

Incident Report for Brandwatch

Resolved

The issue affecting temporary slow backfills has now been fully resolved.

Our Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels.

Thank you for your patience, and we apologise for any inconvenience caused.
Posted Dec 01, 2025 - 10:44 UTC

Monitoring

Some clients may experience temporary slow backfills currently.

Our Engineering teams are investigating and working to resolve this issue with urgency.

Many thanks for your patience and apologies for any inconvenience caused.

This status page will update as soon as we have further information to share.
Posted Nov 28, 2025 - 15:14 UTC
This incident affected: Consumer Intelligence (Consumer Research Application) and Social Media Management (Listen).