Consumer Research/SMM - Password Reset functionality disabled

Incident Report for Brandwatch

Identified

We are currently investigating an issue affecting the Reset Password functionality in Brandwatch.

The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible.

We apologise for any inconvenience this may cause.

Posted Aug 21, 2026 - 13:51 UTC

This incident affects: Consumer Intelligence (Consumer Research Application) and Social Media Management (Platform, Listen).