Audiences and Social Panels are now fully operational. We are continuing to monitor the results of the latest fixes.
Posted Aug 14, 2020 - 09:32 UTC
Identified
We’ve unfortunately encountered some problems while attempting to restore live data ingestion, which has resulted in Audiences and Social Panels searches being unavailable for the next few hours.
Further updates on our progress will be provided as they become available.
Posted Aug 13, 2020 - 12:03 UTC
Update
Historic data is now fully searchable in Audiences and Social Panels and Audiences insights are available once again.
Our Engineering team are now working towards resuming live data ingestion.
Many thanks for your continued patience as we work towards full resolution.
Posted Aug 13, 2020 - 09:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 09, 2020 - 16:42 UTC
Investigating
Audiences searches and Social Panels are currently failing and returning errors.
Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update once the issue has been resolved.
Posted Aug 09, 2020 - 15:20 UTC
This incident affected: Consumer Intelligence (Data Collection).